Academic Operations Lead

6 days ago

Melbourne City Centre, Victoria, Australia Up Education Full time $90,000 - $120,000 per year
Company Description

At Up Education, our purpose is to deliver high-quality, flexible learning that equips people with the skills and confidence to succeed in a changing world. Through Swinburne Open Education, we offer fully online vocational qualifications designed to meet real industry needs and create job-ready graduates.

Job Description
  • Permanent, Full Time
  • Fully Remote

We're seeking an Academic Operations Lead to manage the operational and quality aspects of our delivery, ensuring training and assessment processes are efficient, compliant, and consistently applied across the business. This role works closely with the Training Manager and is key to embedding change, improving processes, and ensuring smooth delivery operations.

Key responsibilities:

  • Oversee academic processes, workflows, and quality checks to ensure compliance and efficiency.
  • Manage contract assessor allocations, SLAs, and maintenance of assessor qualifications and approvals.
  • Monitor assessment outcomes, student feedback, and trends to identify and address issues.
  • Lead validation and pre-validation activities to ensure robust assessment practices.
  • Collaborate with cross-functional teams to close process gaps and improve efficiency.
  • Ensure operational changes are effectively implemented and embedded.
Qualifications

About you:

  • Strong operational or academic management experience in vocational education.
  • Sound knowledge of RTO compliance requirements and quality assurance frameworks.
  • Strong organisational, problem-solving, and analytical skills.
  • Proven ability to implement and embed process improvements.
  • Excellent communication skills and a collaborative working style.
  • Desirable: Certificate IV in Training and Assessment (TAE40122 or equivalent)

Why join us?

  • Fully remote role – work from anywhere in Australia.
  • Make a real impact on compliance, efficiency, and student outcomes.
  • Join a supportive, collaborative, and forward-thinking organisation.
Additional Information

Only applicants with the right to work in Australia will be considered.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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