Client Success Partner

4 days ago

Sydney, New South Wales, Australia AD Group Full time

Reporting to:
NSW Sales Manager

Probation Period:
6 months

Hours of work:
Full-time position, Monday to Friday, 9am to 5pm

Over the last 11 years AD Group has become Australia's preferred property platform and software company in the off-the-plan apartment, townhouse and house & land sectors. We've been steadily growing our presence in VIC, NSW and QLD. We're looking for our new Client Success Partner to accelerate further growth in NSW.

Via astonishingly excellent customer service, strategic project advertising methods and tech innovation, our goal is to continue to cement AD Group as the clear market leader, and must-have partner, in the brand new home marketing industry.

What you'll mostly be doing:

  • Learning the lay of the land. Who is developing, marketing, selling and building each project. We are acutely aware of each of our customer's (and even
    their
    clients') business needs and objectives
  • Working as a unit alongside the NSW Sales Manager to hit our revenue targets via new business development, customer retention and campaign optimisation
  • Flexing your campaign management skills via the on-boarding and updating of projects on our three platforms: Apartments&Developments, Development ID and Showcase
  • Reporting on these project campaigns directly with our clients
  • Formalising and issuing booking agreements and planners to customers
  • Attending client meetings to nurture relationships, brainstorm strategies, and present solutions
  • Closely monitoring the industry for new business opportunities to grow our market share
  • Offering your opinion on new product development, and the enhancement of existing solutions
  • Collating client feedback and formulating ideas for campaign process improvements
  • Collaborating with cross-functional teams to ensure client needs are met and exceeded

You could be who we are looking for:

Important: We hire
attitude.

  • You have a team-focussed, can-do mindset. You care about the quality of your work, but you don't take yourself too seriously - this is imperative to maintain our group culture.
  • You notice, value and understand the importance of exemplary customer service - maybe you even worked in hospitality or customer support in a past life?
  • You're eager to collaborate with, and learn from, other departments to enhance the overall client experience.
  • You consider yourself an excellent communicator - in person, over the phone, VC, carrier pigeon, email, you name it.
  • You're comfortable with tech and know, or could fairly easily figure out, your way around a dashboard.
  • You may have knowledge of the property and marketing industry - we'd see this as helpful, though not essential.
  • As a bonus: you really like the word
    optimise
    . Just because we currently do something one way, doesn't mean it can't be improved. We love fresh eyes and new ideas.

If you're sitting there right now, thinking, '
hey this kinda sounds like me
' We want to hear from you

  • Client Success Partner

    4 days ago

    Sydney, New South Wales, Australia AD Group Full time

    Role:Client Success Partner  – AD Group VICReporting to:VIC Sales ManagerProbation Period:6 monthsHours of work:Full-time position, Monday to Friday, 9am to 5pm  Over the last 11 years AD Group has become Australia's preferred property platform and software company in the off-the-plan apartment, townhouse and house & land sectors. We've been steadily...

  • Client Success Partner

    2 weeks ago

    Sydney, New South Wales, Australia Gartner Full time

    About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right...

  • Client Success

    1 week ago

    Sydney, New South Wales, Australia Corewave Solutions Full time

    Client Success & Lead Generation Manager (Remote | B2B | Sydney Hours)We're hiring aClient Success & Lead Generation Managerto take ownership of campaign execution, lead generation, and client communication.You will be responsible for launching outbound campaigns, managing inboxes, qualifying leads, booking meetings, and serving as the primary point of...

  • Client Partner

    2 days ago

    Sydney, New South Wales, Australia Slalom Full time

    About The RoleOur Sydney office is seeking an exceptional Client Partner to drive transformational outcomes for some of Australia's most prominent organisations. This is a rare opportunity to shape the strategic direction of key accounts, lead high-performing teams, and build lasting partnerships that drive measurable business impact.As a Client Partner,...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Gartner Full time

    About the role:The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right...

  • AI Partner Success

    13 hours ago

    Sydney, New South Wales, Australia Zendesk Full time

    Job DescriptionAbout ZendeskZendesk is a global leader in AI-powered customer service solutions, committed to helping businesses around the world deliver seamless and extraordinary customer experiences. We recognize the power of partnerships in amplifying our impact and driving innovation. Our Partner Success and Enablement teams are at the forefront of this...

  • Partner Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Safewill Full time

    Be the anchor that turns great partnerships into lasting outcomesSafewill is creating a digital ecosystem that makes end-of-life planning more accessible, personal, and relevant for modern Australians. Since launching in 2019, we've helped tens of thousands of people navigate some of life's most important and emotional moments - making us one of Australia's...

  • Client Success Manager II

    2 days ago

    Sydney, New South Wales, Australia Intelerad Full time

    Company DescriptionAt Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the...

  • Senior Partner Success Manager

    4 days ago

    Sydney, New South Wales, Australia Braze Full time

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside...

  • Client Success Executive

    2 days ago

    Sydney, New South Wales, Australia Meltwater Full time

    DescriptionJoin us as an Client Success Executive (CSE), where you'll play a crucial role in driving value and fostering long-term partnerships with our Enterprise-level customers. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and...