Inbound Customer Support Representative

3 days ago

Warana, Queensland, Australia WATERMARK CONSTRUCTIONS Full time $45,000 - $65,000 per year

Be the Voice That Makes a Difference – Inbound Customer Support Opportunity (Sunshine Coast)

Looking to start or build your career in a supportive, fast-paced environment? No insurance or construction experience? No problem. If you have a passion for helping people, strong attention to detail, and a professional phone manner, we want to hear from you


Your Role: First Impressions Matter

As the first point of contact for our customers, tradespeople, and insurance partners, you'll play a key role in delivering a smooth, stress-free experience from the very first phone call.

Your responsibilities will include:

  • Providing outstanding customer service via phone and email, always with empathy, clarity, and professionalism
  • Answering and directing incoming calls promptly and accurately to the appropriate team members
  • Scheduling appointments and coordinating urgent repairs or site inspections with precision
  • Maintaining up-to-date records and entering data accurately across multiple internal systems
  • Supporting claims processing by managing admin tasks within strict timeframes
  • Liaising with insurers and trades to ensure claims progress efficiently and nothing falls through the cracks

What we're looking for

 Excellent communication and active listening skills

 Previous experience in a customer service role is highly desirable

 Strong computer skills (we use multiple systems and portals)

 Great time management and the ability to remain calm and professional under pressure

 Positive attitude, team spirit, and problem-solving mindset

Experience in insurance, construction or property repairs is desirable but not essential — we'll provide full training.


What we offer

Full-time, stable employment

Career development in a high-demand, recession-resilient industry

Supportive team culture that values growth and contribution

Structured onboarding and training

Real opportunity to grow within a thriving business


Apply now to join a growing team where your work truly makes a difference.

We look forward to welcoming you to Watermark Constructions.

Employer questions

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How much notice are you required to give your current employer?

  • Showroom Sales Representative

    1 week ago

    Warana, Queensland, Australia Aidacare Full time $60,000 - $90,000 per year

    About the roleIn thisrole, you will build strong customer relationships through face-to-face servicein our showroom by demonstrating product knowledge and equipment. Increasingsales and customer satisfaction by working with customers and ensuring apositive experience.Role Title: Showroom Sales RepresentativeLocation: Sunshine Coast - Warana QLD branchHours:...

  • Project Manager

    1 day ago

    Warana, Queensland, Australia M-Elec Full time $90,000 - $120,000 per year

    · Privately owned group· Dynamic industry leaders· employees· Leading brands· Profit sharing schemeABOUT USRushmore Distributors Pty Ltd trades under several business names, including Repelec, Gilbert Lodge, M-Elec, Ventilation Solutions, ToolHub and JetDryer. All are leaders in their field, distributing a wide array of products to several markets and...

  • Cabinetmaker

    2 weeks ago

    Warana, Queensland, Australia Creo Cabinets Full time $72,000 - $108,000 per year

    Creo Cabinets is looking for a dedicated and skilled Cabinet Maker to become a part of our team in Warana, Sunshine Coast QLD.This full-time role offers the most competitive salary ranging from $35-$45 per hour, along with opportunities for professional growth and development.Working at the Warana shop, The roll will include a variety of tasks including...

  • Auto Parts Interpreter/Storeperson

    1 week ago

    Warana, Queensland, Australia NAPA Australia Full time $60,000 - $80,000 per year

    Interpret parts, process customer orders, dispatch products & parts; be the first point of contact for our customers.NAPAis Australia and New Zealand's largest and newest name in automotive aftermarket parts. We're on an exciting journey to revolutionise the Australian automotive aftermarket sector – and we're accelerating Our vast national network...

  • Auto Parts Interpreter

    1 week ago

    Warana, Queensland, Australia NAPA - Australia Full time $60,000 - $80,000 per year

    NAPA is Australia and New Zealand's largest and newest name in automotive aftermarket parts. We're on an exciting journey to revolutionise the Australian automotive aftermarket sector - and we're accelerating Our vast national network delivers solutions in trade, industrial, wholesale and mining, and is proudly supported by 100 years of industry expertise...

  • Sales Assistant

    1 week ago

    Warana, Queensland, Australia National Tiles Full time $33,000 - $54,000 per year

    Do you have aflair for designand enjoy working with customers in a fun and energetic environment? Join our friendly and supportive teamThe OpportunityCasual- Flexibility for additional hours at all locationsMon - Fri - $33.18Sat - $39.83Sun - $46.46Must have availabilityone (1) day during the week and available on weekendsWe have an incredible casual...

  • Windscreen Fitter Apprenticeship

    3 days ago

    Warana, Queensland, Australia O'Brien Glass Industries Full time $40,000 - $60,000 per year

    Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.-O'Brien Glass have an exciting opportunity...

  • Administration Assistant/Receptionist

    1 week ago

    Warana, Queensland, Australia Uni-industries Full time $40,000 - $60,000 per year

    Uni-Industries is a solar, battery and electrical company delivering quality installations and service across Queensland. We're growing and looking for a friendly, organised Administration Assistant/Receptionist to be the first point of contact for our customers and support our field and office teams.The RoleYou'll run the front desk and keep the office...

  • Bookkeeper/admin

    1 week ago

    Warana, Queensland, Australia Your Caravan Man Full time $60,000 - $80,000 per year

    The opportunityJoin the dynamic team at Your Caravan Man as a Bookkeeper/Admin. This full-time role based in Warana, QLD 4575 is an exciting opportunity to apply your bookkeeping and administrative skills in a growing caravan business.Australian work rights are required for this position.Key responsibilitiesMaintain accurate financial records and accounts,...

  • Driver / Warehouse Storeperson

    1 week ago

    Warana, Queensland, Australia Big River Group Pty Ltd Full time $60,000 - $80,000 per year

    About Big River GroupBig River Group is a publicly listed company with over 120 years of experience in the timber and building supplies industries. Established in the early 1900s, we are a leading supplier of building products and a manufacturer of plywood, hardwood flooring, formply, and steel formwork products across Australia and New Zealand.An exciting...