Customer Experience Supervisor

At Tennis Australia, we're creating a more playful world through tennis – for everyone. 

From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court. 
 

We're a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we'd love to hear from you. 
 

Fostering a workplace that is diverse, equitable and inclusive is a high priority for Tennis Australia. We strongly encourage people from all backgrounds, cultures and abilities to apply. 

 
About the role 

The Customer Experience Supervisor will play a vital role in delivering an exceptional experience to all members, players a visitor at Tennis World Canberra Tennis Centre. This position will lead by example in creating a welcoming, professional and service-driven environment while ensuring the smooth day-to-day operations of the customer experience team.  

This is a hands-on leadership role in a fast-paced customer focused environment. This is a part-time opportunity (19 hours across 4 days), on-site at Tennis World Canberra. 

In this role you will: 

• Supervise daily front of house operations to ensure efficient, friendly and professional service. 

• Support, coach and motivate the customer experience team to uphold Tennis World service standards, values and behaviours.

• Oversee membership and coaching program administration for Tennis World Canberra. 

• Process fortnightly and monthly audits to maintain accurate records, reports and communication across relevant systems and platforms. 

• Support the Centre Manager with training and onboarding of new staff members 

• Identify ways to improve stakeholder relationships to ensure our customer service standards are maintained. 

 
About you 

To be successful in this role you will have: 

• Excellent customer service and communication skills 
• Strong administrative and time management skills with ability to priorities tasks in a fast paced environment 
• Sound understanding of the Tennis Industry (preferred) 
• Food and Beverage qualification, RSA certificate, First Aid certification & Barista experience (all preferable)  
• Willingness to be flexible with work schedule to meet operational requirements 
• A current Police Check and Working with Children Check (or be willing to obtain) 

What's to love?  

• Career development with a range of formal education and on the job training opportunities 

• Monthly health & wellbeing activities with access to CorePlus Pilates

• Salary packaging & a range of discounts from our sponsorship partners 

• Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees  

• We are proud to be recognised as an employer of choice for women by WORK180 

To Apply 

If you think you're up to the challenge, we'd love to hear from you Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.  

If you need assistance or adjustments to fully participate in the application process, please contact   

 
Applications close 27th November, however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. 

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety. 

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen. 

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.