Senior Incident Coordinator

5 days ago

Sydney, New South Wales, Australia Microsoft Full time

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.


The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

The Microsoft Detection and Response Team (DART) seeks a highly experienced Senior Incident Coordinator to join our cybersecurity incident response team. DART is the first line of defense for Microsoft's customers during critical security incidents, providing investigation, containment, and recovery services. The ideal candidate will be recognized for deep expertise in cybersecurity, incident management, and organizational leadership. This customer-facing role requires strategic vision, advanced technical acumen, and a proven ability to lead and influence cross-functional teams during complex, high-impact incidents. This position is expected to drive operational excellence, mentor others, and shape incident response strategy as part of a global Cybersecurity Incident Response team.

This is a role where you will be expected to support customers, resources and peers outside of your time zone. The role is flexible in that you can work up to 100% from home however short notice travel to work onsite alongside customers may be up to 25% as is demanded by the needs of our customers and business. This position will require you to work a rotational On-Call schedule, evenings, weekends or holiday shift. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed. 

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Target location Perth, with ability to also be based in some other locations in Australia 

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