Senior Incident Coordinator

1 day ago

Sydney, New South Wales, Australia Microsoft Full time

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.


The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

The Microsoft Detection and Response Team (DART) seeks a highly experienced Senior Incident Coordinator to join our cybersecurity incident response team. DART is the first line of defense for Microsoft's customers during critical security incidents, providing investigation, containment, and recovery services. The ideal candidate will be recognized for deep expertise in cybersecurity, incident management, and organizational leadership. This customer-facing role requires strategic vision, advanced technical acumen, and a proven ability to lead and influence cross-functional teams during complex, high-impact incidents. This position is expected to drive operational excellence, mentor others, and shape incident response strategy as part of a global Cybersecurity Incident Response team.

This is a role where you will be expected to support customers, resources and peers outside of your time zone. The role is flexible in that you can work up to 100% from home however short notice travel to work onsite alongside customers may be up to 25% as is demanded by the needs of our customers and business. This position will require you to work a rotational On-Call schedule, evenings, weekends or holiday shift. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed. 

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Target location Perth, with ability to also be based in some other locations in Australia 

  • Senior Manager, Incident Response

    7 days ago

    Sydney, New South Wales, Australia Westpac Group Full time $120,000 - $180,000 per year

    Create your best future and join Westpac as a Senior Manager – Incident Response and OperationsWhat's the role?As the Senior Manager Incident Response and Operations, you'll lead a high-performing team responsible for managing critical incidents and ensuring the safety and security of Westpac's people, customers, and assets. You'll oversee real-time...

  • Incident Response Specialist

    7 days ago

    Sydney, New South Wales, Australia HCF Corporation Full time $80,000 - $120,000 per year

    The Incident Response Specialist oversees the full lifecycle of IT incidents (including major incidents) ensuring rapid response and resolution, minimal disruption, and alignment with business priorities. This role demands strong ITSM expertise, cross-functional collaboration, and flexibility to support related functions like Problem, Change and Knowledge...

  • Incident Response Specialist

    5 days ago

    Sydney, New South Wales, Australia HCF (Australia) Full time $80,000 - $120,000 per year

    The Incident Response Specialist oversees the full lifecycle of IT incidents (including major incidents) ensuring rapid response and resolution, minimal disruption, and alignment with business priorities. This role demands strong ITSM expertise, cross-functional collaboration, and flexibility to support related functions like Problem, Change and Knowledge...

  • Cyber Incident Responder

    1 day ago

    Sydney, New South Wales, Australia Hope Global School Full time $183,000 per year

    Job DescriptionThe Cyber Incident Responder & Threat Intel Manager is responsible for detecting, analyzing, and mitigating cybersecurity threats while managing incident response activities. The role involves leading investigations, coordinating with stakeholders, and developing proactive threat intelligence strategies to strengthen organizational resilience....

  • Vice President, Incident Response Manager, Global Information Security, Australia

    7 days ago

    Sydney, New South Wales, Australia Bank of America Full time $120,000 - $180,000 per year

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our...

  • Incident Manager

    2 weeks ago

    Sydney, New South Wales, Australia Macquarie Group Full time $120,000 - $150,000 per year

    Our vision in the Corporate Operations Group division is to innovate and empower for a better future, this means delivering intuitive technology with people in mind. Our DNA is customer engagement, findings ways to innovate and do things differently, connecting data with engineering, driving digitalisation and providing reliable and secure services. Join our...

  • Vice President, Cyber Incident Response Manager, Global Information Security, Australia

    7 days ago

    Sydney, New South Wales, Australia Bank of America Full time $120,000 - $180,000 per year

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our...

  • Incident & Problem Management Specialist

    5 days ago

    Sydney, New South Wales, Australia NTT DATA Full time $80,000 - $120,000 per year

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Principal Incident Responder

    1 week ago

    Sydney, New South Wales, Australia The Onset Full time $100,000 - $150,000 per year

    Job DescriptionIf you enjoy being in a highly specific, locked down IR role where your tasks are narrowly defined, this probably isn't the right role for you.You don't need to be super senior, but if you're independent, don't rely heavily on third-party services, take ownership, and don't always fall back on escalation points, this could be a great...

  • Incident & Problem Management Specialist

    2 weeks ago

    Sydney, New South Wales, Australia NTT Ltd. Full time $80,000 - $120,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.NTT DATA is looking for an Incident...