Senior Rental Sales Coordinator

3 days ago

Sydney, New South Wales, Australia Onsite Rental Group Full time $60,000 - $100,000 per year

Job Type: Permanent - Full Time

Location: Glendening NSW

Job Category: Call Centre and Customer Service

Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years' experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches and targeted locations, Onsite is driven by a core set of values which support our customer-centric vision – together we grow.

Job Description
Tasks and Responsibilities

  • Liaise with HR Systems & Learning Coordinator & Regional Operation Managers to ensure all new RSC are onboarded in line with national process
  • Deliver the RSC Onboarding Plan for RSC as allocated
  • Review current RSC processes and ensure they are working within the national RSC process.
  • Coordinate RSC training for upskilling on any gaps identified
  • Complete area/regional monthly reporting on RSC progress & development
  • Communicate with customers to identify their needs and provide equipment rental solutions
  • Develop quotes for the supply of equipment in the system.
  • Liaise with relevant departments to ensure equipment availability
  • Enter rental contracts into system and off-hire when contracts expire
  • Raise purchase orders for associated equipment (sub-hire) and branch materials / supplies.
  • Coordinate transport activities for equipment collection and delivery.
  • Action exception reports and rejected invoices
  • Coordinate customer site compliance requirements including employee inductions and equipment checks
  • Log service calls and assign technicians to attend service jobs where required
  • Assist in asset management processes for the branch
  • Assist in the safe loading and unloading of equipment and completion of transport inspections where required

Desired Skills And Experience
Desired Skills and Experience

  • Previous hire industry experience highly regarded
  • Ability to deliver effective training to new starters both in-person & remotely
  • Excellent customer service skills with proven ability to identify customer needs and provide equipment rental solutions which add value for the customer
  • Professional and courteous phone manner and demeanor
  • Strong organisation, prioritisation and administrative skills
  • Ability to use systems and accurately enter data
  • Certificate in business administration, customer service or similar Cert IV in Training & Assessment (Highly Desired)

Benefits And Perks

  • Employee Recognition Program
  • Income Protection Insurance
  • National career opportunities
  • Dedicated employee benefits to support your physical, mental and financial wellbeing, such as our Employee Assistance Program, Salary Continuance Insurance, Access to TAL - Health for Life Program, discounted private health insurance & a Reward & Recognition Program.

Onsite is committed to achieving a diverse and socially inclusive workforce.
We recognise the rich cultural heritage and the significant contributions of Indigenous communities to Australia's identity. We also respect and Honor the Traditional Lands on which we operate, we encourage Aboriginal and Torres Strait Islander candidates to apply.

Candidates may be requested to undergo pre-employment checks to confirm the candidates suitability for a role. These checks will vary by role but may include reference checks, right to work check, medical (including drug & alcohol test) and licence checks.

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