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Application Support Technician

3 weeks ago

AUS ACT DXC Canberra Brindabella Business Park CSC Location, Australia DXC Technology Full time

Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on

We currently have a requirement for an experienced Support Technician with good technical knowledge and experience, to work on site and provide technical guidance and knowledge to an important client of ours.

As a member of a skilled team of application specialists, you will be responsible for the ongoing maintenance and security of a diverse suite of supported applications, including both Commercial Off-The-Shelf (COTS) solutions and Microsoft platforms. This role involves direct client interaction, requiring well-developed communication, stakeholder engagement, and negotiation skills. A strong commitment to delivering exceptional customer service and achieving high levels of client satisfaction is essential.

This position offers the opportunity to work on challenging projects and contribute to the optimization of the organization's content management capabilities. If you have a passion for innovation, strong technical skills and a commitment to delivering excellence in content management solutions, we encourage you to apply.

What you will be doing

  • Providing incident/service request investigation, diagnosis and resolution
  • Working with third party stakeholders and partners to resolve incidents/service requests
  • Keeping users updated and informed with ticket progress and resolutions in a timely manner
  • Ensure all incidents, requests and all other tickets are resolved with agreed SLA timeframes
  • Ensuring that all system and operating documentation and knowledge is up to date and properly utilized
  • Application patching and upgrades

The skills you will bring

  • Ideally 3 years+ experience in a similar role
  • Prior experience in System administration, Windows on-premises, cloud environments and Active Directory highly regarded.
  • Minimum NV1 Clearance is required
  • Strong analytical and problem-solving skills with the ability to resolve complex technical issues
  • Knowledge of enterprise content management principles, records management, and compliance standards
  • Excellent communication skills to effectively convey technical information to non-technical stakeholders
  • Proven ability to manage multiple tasks, prioritize workloads, and meet project deadlines.
  • Ability to provide periodic weekend and A/H on call support on a roster system (once suitably experienced)

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
 

  • Extensive resources to support your onboarding and continual development including DXC University
  • We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
  • More time to do the things you love with flexible leave options, including purchased leave
  • Take time to give back with charitable and emergency services volunteer days
  • Well-being matters to us and our Employee Assistance Program is there to support you and your family
  • And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.