Service Engineer

ABOUT THE OPPORTUNITY

Have you got experience in IVD Diagnostics, providing servicing to equipment across laboratories across NSW? We'd love to hear from you.

Join our fantastic team of 19 high-performing service engineers in an autonomous field role. As a Service Engineer, you will work closely with other departments such as Operations and Commercial. You will be part of a wonderful team who are dedicated to superior customer solutions and support. You will enjoy a variety of activities and responsibilities including customer service calls, scheduled preventative maintenance visits, installations, and product education and training. Regular team meetings will further support your success and provide you with the opportunity to contribute to customer solutions and business growth.

Develop your career with a company that truly celebrates and rewards your success through an annual awards night, bonus scheme, and generous salary package. This really is an outstanding opportunity to join an innovative, highly regarded company that offers excellent quality products to the Australian and New Zealand markets, where you can make a difference in people's lives.

DUTIES & RESPONSIBILITIES

• Provide technical support to ensure customer needs are met in a timely manner, escalating issues to the Service Team Leader in accordance with internal processes.

• Complete all documentation accurately and promptly, including service reports, installation documents, training modules, and expense reports.

• Manage spare parts efficiently and accurately, including boot stock and third-party logistics.

• Manage assigned monthly preventative maintenance tasks and correct completion of all paperwork and checklists.

• Install new equipment at customer sites and trade shows.

• Travel locally and internationally for training as required.

• Ad hoc support for interstate teams as per business needs.

• Develop and maintain relationships with key opinion leaders and key customers within the assigned territory.

• Contribute to the organisational culture and continuous improvement initiatives at Abacus dx.

SKILLS & EXPERIENCE

• Tertiary education in Engineering (Electronics, Biomedical, Mechatronics).

• Broad technical experience with mechanical, hydraulic, pneumatic, electronic, and computer-driven systems.

• Excellent computer skills including a sound understanding of networking.

• Ability to work independently and collaboratively within a team.

• Ability to interpret, present, and communicate technical information.

• Analytical mindset and strong problem-solving capabilities.

• Excellent customer service skills and the ability to build and maintain relationships with a diverse range of stakeholders.

• Demonstrated ability to adapt to changes and learn quickly.

• Effective time management and task prioritisation skills.

• Self-motivated and committed to achieving excellence.

HIGHLY DESIRABLE

• Experience in Hematology, Flow Cytometry or Chemistry within a pathology environment

• Familiarity with the territory and existing customer relationships.

• Scientific understanding of assays and pathology related terminology.

• Experience with instrument IT interfacing and LIS connectivity.

• At least three years' experience in a similar role within an ISO-compliant organisation.

• Restricted electrical licence certification or the ability to obtain one.

MUST HAVES

• Drivers licence.

• Unrestricted working rights in Australia

WE OFFER

• Ongoing training and development

• Fantastic working environment and team culture

• Strong corporate culture through our Delivering Value Responsibly programme, focussing on engagement, inclusivity, and environmental impact.

• Highly competitive salary, bonus structure, and car allowance

ABOUT Abacus dx

Abacus dx is a leading distributor of medical diagnostic and life science products. Our success is attributed to our dedication in sourcing high-quality, specialist products and by providing the highest levels of sales, marketing, and technical support. We pride ourselves on our values: Engage, Empower, Enhance, Excel.

Please submit your application letter and detailed resume by selecting apply.