Workforce Scheduling Coordinator

2 weeks ago

Canberra n Capital Territory, Australia Striive Full time $60,000 - $80,000 per year

Company Description

At Striive Care, we are driven by purpose and people. We provide high-quality support services to children, young people, individuals with disabilities, and those living with mental illness. Our culture is built on respect, empowerment, inclusivity, and collaboration. We work hand-in-hand with families, caregivers, and communities to nurture independence and promote safety and wellbeing.

Role Description

As a Workforce Scheduling Coordinator, you will play a critical role in managing support worker rosters to ensure every client receives timely, quality support. This role is ideal for someone who can think on their feet, work with a sense of urgency, and adapt quickly to last-minute changes.

Key Responsibilities

  • Create and maintain Master Rosters across multiple service sites, aligning staff availability and client needs.
  • Respond promptly to same-day changes such as cancellations, no-shows, or urgent shift coverage requests.
  • Coordinate day-to-day shift allocations under pressure while maintaining service continuity.
  • Proactively escalate unfilled shifts or urgent service disruptions through appropriate channels.
  • Ensure rostering system data is accurate, real-time, and reflects all changes as they occur.
  • Liaise with Service Managers and Operations Managers to plan ahead and anticipate future staffing needs.
  • Monitor rostering efficiency and adapt schedules quickly to minimise client impact and ensure compliance.
  • Provide timely support to staff and clients during out-of-hours emergencies as part of the on-call roster.

What We're Looking For

  • Proven experience in rostering or workforce scheduling in high-volume, time-sensitive environments.
  • Ability to work with a strong sense of urgency while maintaining attention to detail and quality.
  • Sound knowledge of relevant award conditions and rostering compliance requirements.
  • Proficiency in Workforce Management Software (e.g. Flow Logic, ShiftCare, Skedulo, Carelink, or similar).
  • Excellent time management and the ability to prioritise urgent and competing demands effectively.
  • Strong verbal and written communication to coordinate with multiple stakeholders under pressure.
  • Proactive, solution-focused mindset with resilience to manage stressful situations calmly and effectively.
  • Commitment to client-centred support and a collaborative approach to team-based service delivery.

Why Join Striive Care?

  • Exposure to a dynamic and meaningful role where no two days are the same.
  • Opportunities for internal and external professional development.
  • Access to free and confidential counselling services for you and your immediate family.
  • An inclusive, diverse and respectful work culture with genuine commitment to employee wellbeing.

Pre-Employment Requirements

  • Satisfactory National Criminal History Check.
  • Valid Working with Vulnerable People (WWVP) Check.
  • Commitment to safe, responsive and high-quality service delivery.

Qualifications

  • Strong Interpersonal Skills and excellent Phone Etiquette
  • Experience with Appointment Scheduling and managing staff schedules
  • Excellent Communication and Administrative Assistance skills
  • Ability to multitask and manage time effectively
  • Attention to detail and problem-solving abilities
  • Proficiency with scheduling software and common office applications
  • Previous experience in a similar role is an advantage
  • Bachelor's degree in Business Administration, Management, or a related field is preferred

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