Operations Manager

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Lex Medicus is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

The Operations Manager oversees and optimises the overall operations at Lex Medicus to achieve operational excellence. This role involves coordinating and implementing strategies to ensure efficient production, delivery, and service, while also maintaining high standards of quality, including customer and medical expert satisfaction, engagement and retention. The Operations Manager is responsible for driving productivity, cost-effectiveness, and compliance across various regions or locations to achieve growth, strategic goals and objectives. The Operations Manager ensures that Lex Medicus' operations run smoothly, staff are productive and engaged, whilst fostering a positive culture according to Lex Medicus' values.

Please note, that the specific tasks listed in this position description are not all inclusive. The tasks listed are to be used as a guide only and other objectives and/or tasks may be agreed from time to time. MedHealth reserves the right to adjust role responsibilities and functions in line with the strategic direction and needs of the business.

Operations:

• Oversee and optimise overall operations, implementing strategies to ensure high-quality, efficient production, delivery, and service.
• Develop strategy and execute plans to meet budget and growth targets, while optimising cost-effectiveness and resource allocation.
• Implement systems for knowledge management and continuous improvement across all business areas.
• Actively identify opportunities for continuous improvement and encourage and foster a culture of continuous improvement.

Leadership:

• Build and lead a high-performing operational team, providing mentorship and guidance to Operational Teams.
• Collaborate closely with all departments of Lex Medicus to ensure successful implementation and execution of overall budget and strategic initiatives.
• Oversee recruitment, induction, and training of new staff, including regular supervision and performance management of team members.
• Foster a customer-focused organisational culture committed to service excellence.
• A 'hands on" leadership style.
• Loyalty and ability to inspire and lead a very committed and professional team who have great pride in the organisation.

General:

• Collaborate with all departments to ensure successful implementation of strategic initiatives.
• Maintain active knowledge of work health and safety practices, adhering to all policies and procedures.
• Undertake project work and complete required training as determined by the business.
• Promote and support practices that are inclusive, responsive, safe, and accessible.

Qualifications and Experience:

• Tertiary qualification in Business, Management, Leadership and/ or Human Resources or related discipline (desirable)
• Leadership experience
• Industry experience (desirable)

Specific Knowledge and Skills:

• Strategic management experience as a senior manager.
• Commercial acumen to drive business growth, profitability, quality initiatives and operational excellence.
• Outstanding leadership expertise within large teams.

Personal Attributes/ Competencies:

• High levels of emotional intelligence
• Strategic thinker
• People leader with strong integrity and empathy
• Able to analyse evidence-based data to make clear, concise, confident changes
• Change management capabilities
• Strong communication skills and stakeholder engagement
• Strong coaching abilities
• Highly organised with high attention to detail.

Why join us?

• Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave.
• Employee Referral Program – Be rewarded for successfully recommending great talent.
• Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.