Service Manager

Drive Excellence. Redefine Quality. Create Joy in Aged Care.

Position: Service Manager - Residential Aged Care

Location: Biloela, Queensland

Employment Type: Permanent Full-Time

If you are an experienced Aged Care Service Manager excited about driving a quality and personal experience for every resident - this role is for you We are looking for someone who see's the person behind the paperwork and can drive operational excellence across a thriving residential aged care service.

This isn't just a leadership role—it's a chance to shape the future of excellence in aged care.

About You:

You're eager to drive new initiatives and create opportunities that enhance the experience for our residents. As a strong leader, you empower your team to thrive and deliver excellence. You live our values of kindness, integrity, empowerment, and innovation, and you bring:

• Tertiary qualifications in business, nursing, clinical governance or similar.
• High-level critical thinking, problem-solving, and leadership skills
• Strong knowledge of Aged Care Quality Standards and compliance requirement.
• Experience in quality processes, accreditation, and continuous improvement
• Commercially minded with experience managing budgets and operations

If you are excited about continuous improvement and know residential aged care can be better—then we want you on our team.

About the Role:

As Service Manager, you'll lead day-to-day operations of a residential aged care service, ensuring high-quality, evidence-based, person-centred care. Reporting to the Regional Manager, you'll:

• Manage clinical and care teams to deliver exceptional outcomes for residents and families
• Oversee budgets and ensure compliance with regulatory standards
• Drive strategic planning and workforce leadership
• Champion continuous quality improvement and innovation

About Us:

Lutheran Services is one of Queensland's longest-established not-for-profit aged care and community services providers. As we celebrate 90 years of service in 2025, Our residential aged care services span 11 homes across Queensland, each committed to delivering excellence in care that upholds dignity, wellbeing, and choice.

This is an exciting time to join us as we kick off our ambitious5-Year Strategic Growth Plan. Together, we are reshaping the future of Aged & Community Care from the ground up. With bold targets, visionary leadership, and a relentless drive for impact, we're scaling up in ways that will redefine what excellence looks like across the sector.

We are now ready to grow these services across our portfolio with a goal to double the number of people we serve in the next 5 years.

Why You'll Love Working With Us:

• Be a catalyst for change: Drive innovation and excellence in aged care within an organisation that's boldly expanding with a future-focused strategy.
• Boost your take-home pay: Enjoy salary packaging benefits of up to $15,990 tax-free, giving you more flexibility and financial freedom.
• Perks that go beyond the office: Access exclusive discounts on health insurance, travel, gym memberships, tech, appliances, and more.
• Grow with us: Tap into learning and professional development opportunities designed to help you stretch, thrive, and shape your career path.
• Join a Legacy of Care: Be part of a values-led organisation with a proud 90-year history and a rock-solid foundation—where tradition meets transformation.

To Apply:

Applications may be reviewed as they come in, so apply now with your resume and cover letter. For a copy of the position description please click here. Don't miss the opportunity to become a key leader in our Lutheran Services family and make a lasting impact in aged care.