Customer Success Manager

2 weeks ago

Melbourne, Victoria, Australia Deeligence Full time $80,000 - $120,000 per year

Legal Customer Success Manager at Deeligence, Melbourne Australia

About Deeligence

Deeligence is an award-winning AI platform transforming the way corporate lawyers run legal due diligence. We help firms eliminate up to 50% of the time spent on a DD, enabling them to work smarter, faster and with more strategic impact. We were those kids who asked, "but why is it like that?" And then we did something about it.

We're proud to be leading the next generation of legaltech – our platform is built by lawyers, for lawyers and powered by cutting-edge AI.

At Deeligence, we value autonomy, psychological safety and a great culture where the best idea always wins.

About the Role

This is a rare opportunity for a lawyer to step into a high-impact role blending customer success and legal product enablement (it's a real-life MBA). Based in Melbourne, you'll be working directly with prospective and current clients. From early conversations through to long-term adoption and expansion. You'll be part of a close-knit, commercially focused team working hand in hand with the founders to scale across ANZ and beyond.

What you'll do

  • Customer Success: Own the customer relationship. From running tailored trials and onboarding sessions to guiding implementation and driving long-term adoption. Support customers and ensure they unlock the value of Deeligence.
  • Product: Surface insights, identify blockers to adoption, and help shape the product roadmap that our customers need.

Must-haves

  • Legal background:
    Have 3+ years' experience in a large corporate/M&A law firm or equivalent, with a deep understanding of the due diligence process and pain points.
  • Efficient excellence:
    Thrive in a fast-paced environment, not afraid of hard work, meticulous (just like our lawyers) and keen to make a positive impact. Highly organised, self-directed and reliable – you follow through, communicate clearly and take ownership.
  • Hungry to learn
    : You may not have done this exact role before but have transferable skills and are excited to learn by doing hard things. This is the role that transforms you from lawyer to a commercial gun.
  • Customer obsessed
    : Bring a strong client service mindset with high EQ and know how to nurture meaningful relationships and manage a portfolio of accounts. You can build credibility with senior stakeholders and guide them through change.

Bonus points if you have

  • Experience in legaltech, B2B SaaS or early-stage startups
  • Built a side-hustle
  • Involved in implementing new tech or change management for legal teams

Why join us

  • Shape the future of a fast-growing legaltech startup alongside an exceptional values-led team
  • Autonomy, own your work and see impact every day
  • Collaborate directly with the founders and help define strategic and commercial goals
  • Clear path to grow into a leadership role

Perks and benefits

  • Salary of $100K + super
  • Employee Share Option Plan (ESOP)
  • South Melbourne office with a car spot
  • MacBook
  • Additional day off for your birthday
  • Start date: November 2025

Learn more

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