Guest Services Agent

13 hours ago

Brisbane, Queensland, Australia Virgin Australia Group Full time $40,000 - $60,000 per year

Hey there It's your Virgin Australia family. You know us – the airline that's all about doing things our own way, the Virgin way. Flying with us isn't just 'nice'. It's wonderful And guess what? You're a big part of how we make that happen.

As one of our existing team members, we're excited to invite you to consider this new opportunity within the business. As an insider, enjoy VIP treatment that sees your application jump to the front of the queue, and a streamlined recruitment process to make things nice and easy
So if you you're interested and meet the criteria, read on and apply.

Who we're looking for

Problem-solving experts who get their joy from helping people. People who believe that no detail is too small. Confident and helpful communicators. Bright, brilliant faces who show their best to the world. You'll be the first face our guests see, so it's important that you're naturally caring and empathetic as you'll be ambassadors for everything that makes Virgin Australia great.

What you'll be doing

You'll be helping our guests when they arrive at the airport, checking them in and making sure all their documentation is correct. You'll rebook flights and provide support them through flight disruptions and cancellations. Unaccompanied kids and guests with disabilities, with your help, will have an easy, wonderful experience. At the gate, you'll help board flights and complete other arrival and departure tasks – including some time in the spotlight doing service announcements for our guests.

You'll be great in this role if you…

  • Are at least 18 years of age
  • Are an Australian Citizen or Permanent Resident
  • Have had at least 3 years of previous employment in part time or full-time hours – in roles that focus on caring for people/customers
  • Are happy working in a high-pressure environment
  • Have transport to and from the airport, even at hours when public transport is not operating
  • Can work a rotating shift roster (including early starts, late finishes, weekends, public holidays and peak periods).

When everyone is included, everyone wins

We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We're ready to hear from you. Apply now.

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