Member Service Consultant

Are you a customer service professional looking to start your career in banking, but seeking a role that offers a great work-life balance?

Working with us at People First Bank as a Member Service Consultant, you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service.

About the role

As a Member Service Consultant, you'll play a key role in supporting our members by building trust, listening to their needs, and guiding them toward the right financial solutions. This role is offered on a flexible part-time basis, ranging from 15 to 32 hours per week on a rotating roster.

In this position, your passion for customer service will shine. As a member-owned organisation, we put our members first and you'll be empowered to have genuine, meaningful conversations that help them reach their goals. You'll take the time to understand each member's financial situation, aspirations, and objectives, then connect them with the products that best support their needs, including personal loans, credit cards, insurance, and financial planning services.

Here's what you can do for us

• Make it easy for our members to bank with us
• Support our members to use our digital services
• Identify opportunities to promote our products and services
• Refer members onto our loan specialists
• Navigate multiple contemporary systems and software programs
• Be part of a team and contribute to a successful branch environment

About you

You're a natural at building connections and delivering memorable service. With your positive energy and goal driven mindset, you thrive in fast-paced environments and take pride in going the extra mile for others. You're motivated by results, passionate about helping people, and ready to take on a new challenge. And while banking experience is a bonus, it's not essential we'll equip you with all the training and support you need to succeed and grow.

Why you'll love working with us

People First Bank- our new brand- says exactly what we're all about: people.
This starts with our team members, and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business. 

You'll have access to a range of financial and lifestyle benefits to support your success and allow you to be, you.

• Extend your pay with exclusive discounts on banking products and services, and discounts on shopping at hundreds of Australian retailers and services.
• Advance your career with ongoing training, coaching, support and opportunities for secondments and projects.
• Access comprehensive wellbeing support, including our Employee Assistance Program, a mental health wellbeing app, and dedicated wellbeing leave.
• Make a difference with paid volunteering days, Workplace Giving, and participation in a diverse range of community and charitable initiatives
• Be recognised for your contributions through our peer driven recognition program.

About Us

In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks.  We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

 We are 100% member owned, with 700,000+ members and 1,900+ employees. We have dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and 90 branches across NSW, NT, QLD, SA and VIC, trading under three brands, Heritage Bank, People's Choice and People First Bank. 

We exist to create a better future for our members and the communities in which they live.  Supporting our communities is at the heart of everything we do and when you come to work with us, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet.

Next Steps?

If this sounds like you, this could be the next step in your career, submit your application, including a cover letter and current resume by EOD Monday 1st November 2025.

Please note that shortlisted applicants may be contacted before the advert end date.

We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.