Customer Experience Consultant

1 week ago

Penrith Municipality, Australia WISE Employment Full time

With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries.

The Customer Experience Consultant (CEC) is the first point of contact and a welcoming voice for our customers. Based from any of our WISE Employment offices nationally , the CEC forms an integral part of the Customer Service Team, communicating with customers daily in order to provide a game changing service. This role is a key support to our Employment Partners and the wider team, contributing meaningfully to the ultimate goal of placing our customers into sustainable employment.

This is a full time, hybrid position, servicing our contract in Western Australia . You must be able to work between 9am - 5pm AWST.

About you:

  • Proven experience of working within a Customer Centric environment
  • Previous customer service experience (call centre experience preferred)
  • Demonstrated qualities of empathy, integrity and compassion
  • The ability to work independently as well as within a team environment
  • Excellent communication and interpersonal skills
  • High attention to detail in a high pressured environment
  • Knowledge and experience working with Microsoft Office
  • Action oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Customer focused, building strong Stakeholder relationships and delivering customer-centric solutions
  • Able to manage conflict
  • You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
  • Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements
  • Hold a current driver's license

Perks of Working at WISE…

  • Competitive Salary starting at $71k with added Not-For-Profit Salary Packaging benefits (tax savings) + Super + More
  • Fantastic reward and recognition initiatives and ongoing learning and development
  • 4 wellness-days per year (additional leave), the ability to purchase additional annual leave and various healthy lifestyle initiatives
  • Learning and Development Programs
  • Company Laptop & iPhone
  • Exclusive benefits and discounts from leading retailers through Flare

If you have accessibility requirements or require an adjustment to participate in our recruitment team.

Here at WISE, we actively encourage and welcome applications from candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community and Aboriginal candidates.

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