Head of Customer Strategy

23 hours ago

Australia Westpac Group Full time $120,000 - $180,000 per year
Description

Join Us as Head of Sustainability Customer Strategy

About the Role

Westpac has a proud legacy of sustainability leadership. As we continue to evolve our approach, we're seeking a strategic and customer-focused leader to join our team as Head of Sustainability Customer Strategy.  This role is pivotal in embedding sustainability across our customer-facing divisions, helping our people support customers in creating positive sustainability outcomes.

You'll lead the development of Westpac's sustainability customer value proposition, ensuring alignment with our corporate strategy and stakeholder expectations. You'll also advise on material sustainability topics such as climate, human rights, and nature, and help shape the future of sustainable finance at Westpac.

Key Responsibilities

  • Lead the development and execution of an enterprise-wide sustainability customer value proposition.
  • Identify and develop customer opportunities that deliver cross-divisional value.
  • Support divisions in developing customer products, insights, and tools, removing enterprise-wide barriers where needed.
  • Oversee the refresh and integration of Westpac's Sustainable Finance Framework.
  • Monitor global best practices and adapt them to Westpac's context.
  • Collaborate with internal and external stakeholders to drive strategic sustainability outcomes.

Key Deliverables

  • A market-leading sustainability customer value proposition for Westpac Group.
  • A refreshed and integrated Westpac Sustainable Finance Framework.

Skills & Experience

  • 10+ years' experience in customer and product strategy roles.
  • Frontline banking experience across at least one segment or sector.
  • Proven track record in developing customer-centric products and services.
  • Tertiary or postgraduate qualifications in business, finance, economics, or related disciplines
  • Experience developing sustainability products and services in financial institutions.
  • Strong cross-functional collaboration and strategic execution.
  • Ability to lead through ambiguity and navigate emerging sustainability topics.
  • Experience in building and influencing high-performing teams.

Create your future today 

To get started, simply click on the APPLY or APPLY NOW button 

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. 

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website. 

  • Head of Advice Technology Strategy

    3 days ago

    Australia Insignia Financial Full time $120,000 - $180,000 per year

    Lead the strategic design of a next-generation advice technology ecosystem Shape and execute a bold, connected vision that integrates advice, data, and AI to unlock scale, efficiency, and exceptional client experiences.Drive change at the highest level, with full executive sponsorship and the mandate to challenge legacy systems and thinking.The opportunity...

  • Senior Manager Group Strategy

    23 hours ago

    Australia GSB Full time $120,000 - $180,000 per year

    Senior Manager Group Strategy As the Sydney based SeniorManager Group Strategy, you will support the Head of Group Strategy & M&A, and keystakeholders in developing and executing Great Southern Banks's strategy,innovation, and Merger and Acquisitions initiatives.You will beresponsible for leading a diverse range of strategic projects across the bankincluding...

  • Head of Customer Support

    1 day ago

    Perth, Western Australia, Kinatico Full time $120,000 - $180,000 per year

    We power insights for better, safer workplaces...together.Are you ready to be Kin-a-t-i-can? Join a global leader in Reg-Tech as our Head of Customer Support & Service. If you've built and scaled world-class support organisations, transformed customer experiences through digital innovation, and led teams to exceptional performance, we want to hear from...

  • Head of Customer Support

    19 hours ago

    Perth, Western Australia, Kinatico Full time $120,000 - $180,000 per year

    Shape the future of customer experience at Kinatico.As Head of Customer Support, you'll play a pivotal role in defining how thousands of customers experience our products and brand.If you've built and scaled world-class support organisations, transformed customer experience through digital innovation, and inspired high-performing teams, this is your...

  • Head of Customer and Energy Markets

    20 hours ago

    Melbourne CBD, Victoria , Australia Tilt Renewables Australia Pty Full time $120,000 - $180,000 per year

    Role Overview:The Head of Customer and Energy Markets will manage the Customer and Energy Markets team and play a pivotal role in shaping and executing Tilt Renewables customer strategy, energy trading portfolio and market operations to enable long term, sustainable growth. This role is accountable for driving commercial performance, enhancing customer value...

  • Head of Marketing

    21 hours ago

    Adelaide, South Australia , Australia Aerometrex Full time $120,000 - $180,000 per year

    Who We AreAerometrex is a trusted and leading geospatial tech company specialising in providing geospatial solutions & insights for our customers. Our key products – MetroMap, LiDAR and 3D visualisation models support wide-ranging industries and customer requirements. The Company, established in 1980, comprises of a strong Board, Executive group and a...

  • Head of Guest Experience

    22 hours ago

    Currumbin, Queensland, , Australia National Trust of Australia Full time $80,000 - $120,000 per year

    About National Trust Queensland and Currumbin Wildlife SanctuaryThe National Trust of Australia (Queensland) [NTAQ] is a membership-based, environmental charity that connects people to significant places, collections, and stories. NTAQ manages a diverse portfolio including Currumbin Wildlife Sanctuary & Astra Lumina night show.  As one of Queensland's...

  • Head of Marketing/ CMO

    3 days ago

    Australia Sana Bidco Pty Full time $120,000 - $180,000 per year

    Sana Health Group is on a mission to redefine healthcare. We need a strategic, results-driven Head of Marketing / CMO to lead the charge.The RoleAre you a bold, strategic thinker who thrives in purpose-led environments? We're looking for an experienced Head of Marketing/ CMO to lead and elevate the marketing function at Sana Health Group.This is a unique...

  • Strategy Associate

    22 hours ago

    Australia Bupa Full time $80,000 - $120,000 per year

    At Bupa, we're redefining the future of healthcare. Our purpose is simple: to help people live longer, healthier, and happier lives while creating a better world. This isn't just what we do, it's who we are. We are a healthcare provider driven by innovation and compassion, committed to delivering meaningful change that truly mattersThe opportunityBupa has an...

  • Head of Strategic Partnerships

    21 hours ago

    Australia SHOPLINE Full time $120,000 - $200,000 per year

    Company Overview:SHOPLINE is the largest smart commerce platform in Asia, headquartered in Singapore, we offer a full suite of services to empower merchants in omnichannel retailing and cross-border commerce. With our success, supporting 350,000+ websites, we have localised for Australia to take on legacy platforms with access to the greatest features,...