Receptionist and Customer Service

1 week ago

Waitara, New South Wales, Australia Granny Flat Solutions Full time $45,000 - $65,000 per year

Our group of companies, New South Homes, Granny Flat Solutions and Tiny Home Solutions, are a multi-award-winning family-owned companies based in Sydney's North. We are looking for a Receptionist who can also handle Customer Service functions to help the most important people in our business, our customers

The role requires someone who loves to help, is comfortable speaking on the phone and working alongside our successful sales team.

You will be responsible for the customer's journey from the initial enquiry through to Sales which includes:

  • Answering telephone calls promptly and attending to Walk-ins to our Showroom
  • Answering or referring enquiries about our business operations and services
  • Carrying out clerical support tasks such as organising meetings, preparing presentations, collating data
  • Organising team social functions, inc. Christmas Party and Conferences
  • All general Admin tasks - copying, scanning, maintaining stationary, managing the post (inbound and outbound) and routing correspondence/documentation

The ideal candidate will be able to support the Customer Service team with:

  • Managing new leads and enquiries via phone and email
  • Remotely assessing site conditions and feasibility of a new dwelling
  • Recommending the right product to our customers
  • Influencing our customers during the pre-Sales process
  • Updating our CRM with customer notes, additional information and data to assist our teams
  • Analyse and collect customer data to prepare reports
  • Finding solutions for our customer's needs
  • Providing support to the sales team with duties such as calendar management and customer follow ups

The skills we are looking for:

  • Being able to consistently develop your knowledge on products, services, and processes
  • Open and honest communication both on the phone and via email
  • Proven time, organisational and prioritising skills
  • A team player who is comfortable working autonomously
  • A problem solver who loves to help customers

Does this sound like your perfect role? We'd love to hear from you, send us your CV today

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