Customer Service Specialist
2 weeks ago
Are you passionate about customer service and looking for a role where your weekends are your own? Love a culture that is all about being a team, friendly and fun? This may be the job for you
New South Homes & Granny Flat Solutions are a multi-award-winning family-owned construction company based in Sydney's North. We’re looking for a talented Customer Service Representative to help the most important people of our business, our customers
This role requires heavy involvement in the start of our customer's journey and requires someone who loves to help, is comfortable speaking on the phone and working along side our successful sales team.
Your day to day would involve:
- Delivering a high level of customer service to our clients from the initial discussion until design stage of their new build
- Updating our CRM (Pipedrive) with customer notes, additional information and data to assist our sales team
- Working on creating and sustaining relationships with customers and our internal team
- Analyze and collect customer data to prepare service reports
- Finding solutions to handle customer disputes
- Providing support to the sales team with duties such as calendar management and customer follow ups
What kind of skills would benefit you in this role
- Keen to consistently develop their knowledge on products, services, and processes
- Excellent time and organisational management skills
- A team player who is comfortable working autonomously
- A problem solver who loves to help customers
Does this sound like your perfect role? We’d love to hear from you, send us your CV today
**Job Types**: Full-time, Permanent
**Salary**: $55,000.00 - $70,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- Customer service: 1 year (preferred)
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