General Manager

Are you ready to join Australia's newest service provider that puts both participants and staff first?

Be part of the Incluso Service journey, where we are aiming to become Australia's leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on
"Building the World that we Want"
and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We're excited that we are looking to expand our team and we're on the hunt for an NDIS General Manager to oversee operations in our Victoria and South Australia teams.

Requirements
The role:
Are you a purpose-driven leader with a heart for people and a commercial mind for operations? We're looking for an inspiring, strategic, and compassionate General Manager to lead our NDIS service business; someone who thrives on making a difference and brings both heart and rigour to their work. In this pivotal role, you'll balance big-picture thinking with day-to-day impact by overseeing service excellence, leading a high-performing team, and ensuring our participants receive the support they deserve to live life on their own terms. It's a role that calls for bold leadership, deep empathy, and a commitment to continuous improvement as we scale.

What You'll Do

• Lead and inspire through direct ownership of the business to ensure our operational teams to deliver high-impact services that empower people with disabilities.
• Champion participant outcomes, ensuring support plans are truly person-centred and aligned with NDIS goals.
• Shape welcoming experiences for new participants, embedding warmth, trust, and clarity from day one.
• Foster a performance culture with clear expectations, regular coaching, and values-led leadership.
• Stay ahead of compliance, using insight and reflective practice to keep us accountable, agile and evolve our policies.
• Partner across teams to balance budgets without compromising service quality or participant experience.
• Support accurate rostering, ensuring the right people are in the right place at the right time.
• Build strong external partnerships, enabling a wraparound approach to participant care.
• Report with purpose, sharing data-driven insights that inform strategic decisions and service outcomes.

What You'll Bring

• A proven track record in NDIS, disability or community services leadership
• Deep understanding of the NDIS framework and what exceptional, person-led care looks like
• Proven experience leading high-performing, values-driven teams through change and growth
• Operational expertise balanced with big-picture thinking to own the P&L
• Exceptional communication, collaboration, and interpersonal skills
• Confidence navigating complex, fast-paced environments with care and calm
• Data-informed decision-making rooted in empathy and fairness
• Knowledge of the SCHADS Award and strong understanding of workforce compliance

Benefits
What we offer:

• We offer an Employee Assistance Program for support and because time out is so important.
• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.