Community Services Mangager

2 weeks ago

Ballarat, Victoria, Australia T and K Support Services Full time

T & K Support Services are seeking an experienced and values-driven Community Services Manager to join our leadership team.

This is a high-impact leadership role responsible for overseeing the delivery of our community programs, day services, and associated participant supports — ensuring every person receives safe, innovative, person-centred, and high-quality services that reflect our core values:

Integrity
• Responsiveness
• Equality
• Respect

About the Role

Reporting to the Operations Manager, the Community Services Manager provides:


• Leadership and mentoring to Day Service Coordinators, Community Coordinators, Support Workers, and indirect leadership support to the Residential Team Leader.


• Oversight of service quality, participant outcomes, compliance, and alignment with NDIS Practice Standards.


• Collaboration with the Residential Services Manager to strengthen continuity of care across community and residential settings.


• Hands-on leadership in a fast-moving environment while maintaining strategic oversight and continuous improvement across services.

This role is central in ensuring we deliver wraparound, holistic support that empowers participants and supports workforce capability.

⸻

Key Responsibilities

Leadership & Team Support


• Lead and support the Community Services team.


• Promote a culture of accountability, best practice, and continuous improvement.


• Build leadership capability across the team.

Compliance Oversight


• Ensure all Community Services operations meet NDIS Quality & Safeguards requirements.


• Oversee compliance for day programs, community access, and related supports.

Internal Auditing & Continuous Improvement


• Develop and maintain an internal audit schedule.


• Monitor outcomes, corrective actions, and systemic improvements.

Policy, Procedure & Documentation


• Contribute to policy development and updates.


• Ensure documentation and reporting systems meet NDIS and organisational requirements.

Incident & Risk Management


• Oversee incident management and escalation processes.


• Collaborate with risk and CI systems to reduce recurrence.

On-Call & Staff Support


• Participate in the rotating out-of-hours roster.


• Support frontline staff with urgent compliance or risk-related matters.

Collaboration & Organisational Development


• Work closely with Senior Leadership to align systems with organisational strategy.


• Support accreditation and external audit readiness.

⸻

Qualifications & Experience

Essential:


• Demonstrated leadership experience in disability, mental health, or community services.


• Strong understanding of the NDIS and Quality & Safeguards Standards.


• Experience leading teams delivering community access, day programs, or 1:1 supports.


• High-level organisational, interpersonal, and conflict resolution skills.


• Minimum Certificate IV in Community Services (or equivalent).

Desirable:


• Experience developing and delivering community programs.


• Training in trauma-informed practice.


• Experience managing compliance and documentation in a community services environment.

⸻

Employment Details


• Full-time, permanent role


• Based in Ballarat, with travel to Ballan, Sebastopol, and Bacchus Marsh as required


• Salary commensurate with experience

Mandatory checks:


• NDIS Worker Screening Check


• Working With Children Check


• Current Driver's Licence

⸻

Ready to Make an Impact?

If you're passionate about leading high-quality community programs, empowering participants, and contributing to an innovative and growing organisation — we would love to hear from you.

Applications close Friday 12 December.

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