Small Business Specialist, Browns Plains

Date: 27 Oct 2025

Location: Browns Plains, Australia

Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We're on the lookout for an experienced Small Business Specialist to join our team in Browns Plains who thrives in a collaborative, results-driven culture and feels empowered to deliver customer experiences and moments that matter.

The primary purpose of the Small Business Specialist role is to strategically grow the Optus Business Market share in retail across all lines of business achieving Business store targets.

The day to day

• To understand the needs and profiles of small businesses.
• Deliver brilliant customer service and educate customers on the full range of products to provide multiple solutions.
• Collaborate with the wider team to seek opportunities to improve the overall experience for our business customers.
• Drive a high-performance environment by coaching and mentoring to ensure team is skilled on the Optus Business products, tactical offers and value proposition.

Why you are our next Small Business Specialist

You will be a guide across all Business products, services, credit and activation process's ensuring a brilliant service delivery is provided to Business customers.

You will have:

• Experience with successful execution of strategies with corresponding results.
• Ability to think around a multi-layered issue to quickly identify the best solution.
• Ability to balance multiple processes and perform detailed tasks in an efficient and organised manner while maintaining effective communication and optimally building trust with customers.
• Ability to deal with ambiguity and adapt to constantly evolving situations.
• Ability to work independently with minimal direction with strong time management and follow through initiatives.

What's in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.

• Embrace what matters most with a paid Connected Day each year to focus on culture, family, health, community, or whatever's important to you.

• We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver).

• Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.

• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).

• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Flexible rosters that make more space for life outside of work.

Intrigued - but perhaps you don't align to 100% of the role requirements? That's OK, we strongly encourage you to apply – we all have growth & development opportunities.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit