Medical Receptionist

About Us

Baysictechnique Physiotherapy is a values-driven private practice dedicated to delivering exceptional patient care and a seamless clinical experience. Our reputation is built on integrity, teamwork, and consistency — and we are equally committed to building a team culture that is professional, respectful, and genuinely supportive.

Every member of our team is guided by our Core Values:

• Do the Right Thing – Act with integrity, honesty, and professionalism.
• Set the Standard – Deliver clinical and service excellence in every task.
• Keep Growing – Stay humble, keep learning, and seek continuous improvement.
• Have Each Other's Back – Support the team, communicate openly, and build unity.
• Harness Innovation – Embrace change, improve systems, and seek smarter, more efficient ways to serve our patients.
• Respect Time – Value punctuality, organisation, and efficiency—for patients, team, and self.
• Work with Heart – Care deeply and ensure every patient feels seen, heard, and supported.

Our mission goes beyond excellent treatment outcomes — we are committed to building a high-performing team culture where professionalism, accountability, and positive communication are non-negotiable.

The Role

We are seeking a Casual Medical Receptionist to join our administrative team. This role requires a detail-oriented, organised, and professional individual with prior experience in a healthcare reception environment.

You will be the first point of contact for our patients, setting the tone for the quality and warmth that define our clinic.

Hours: 10–20 hours per week (mix of weekdays, with flexibility to cover occasional evenings or Saturdays).

Start: Immediate start available.

You will be supported through a structured onboarding process, including a comprehensive Standard Operating Procedure (SOP) Handbook to guide your training and help you master clinic processes efficiently and confidently.

Key Responsibilities

• Provide a warm, professional welcome to patients and visitors.
• Manage phone, email, and in-person enquiries with accuracy and courtesy.
• Coordinate appointments, waitlists, and follow-ups to ensure optimal patient flow.
• Process HICAPS/Medicare claims, payments, and end-of-day reconciliations.
• Maintain accurate and confidential patient records.
• Keep reception and waiting areas organised and presentable at all times.
• Collaborate closely with physiotherapists and admin staff to support clinic operations.
• Contribute to continuous improvement by identifying opportunities to refine systems and enhance efficiency.

Required Qualifications & Experience

• Minimum 6 months' experience as a medical or allied health receptionist (physio, chiro, GP, dental, or specialist).
• Strong working knowledge of practice management software (Cliniko, Nookal, or Halaxy preferred).
• Experience with HICAPS and Medicare billing and end-of-day reconciliation.
• Excellent verbal and written communication skills.
• High attention to detail, organisation, and time management.
• Professional presentation and a calm, composed approach under pressure.
• Legal right to work in Australia and willingness to complete a Police Check if required.

Desirable Attributes

• Experience managing multiple clinicians' schedules.
• Familiarity with physiotherapy or allied health clinic environments.
• Confidence in suggesting process improvements and embracing innovation.

Who We're Looking For

This position will suit someone who is:

• Consistently reliable and punctual.
• A clear communicator who values professionalism.
• Calm, composed, and proactive in a busy environment.
• A genuine team player who contributes positively to clinic culture.
• Focused on doing things the right way — not the fastest way.

This position will not suit someone who:

• Lacks experience in a healthcare reception or administrative role.
• Struggles with multitasking or following structured systems.
• Avoids collaboration or constructive feedback.
• Brings negativity, gossip, or drama into the workplace.

Why Join Baysictechnique Physiotherapy

• Work within a values-driven, professional team that prioritises patient experience and staff wellbeing.
• Receive structured training with our SOP Handbook to ensure clarity, consistency, and confidence in your role.
• Contribute to a positive and respectful clinic culture where teamwork and communication are key.
• Opportunities for professional development and ongoing learning.
• Recognition for initiative, attention to detail, and a strong work ethic.

How to Apply (please read carefully):

Apply via Indeed or email and include:

1. Resume (PDF)

2. Cover Letter (max 1 page) addressing:

3. Which practice management system(s) have you used, and at what level?

4. Describe a time you resolved a booking or billing issue — what did you do?
5. What appeals to you about working within our values and clinic culture?
6. Your current availability (days/times) and any upcoming commitments.

Job Type: Casual

Pay: Up to $30.00 per hour

Benefits:

• Employee mentoring program

Application Question(s):

• Do you have 6+ months recent experience as a medical or allied health receptionist?
• Which practice management system(s) have you used?
• Have you processed HICAPS/Medicare claims and daily reconciliations?
• Which days/times are you available to work?

Language:

• English (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person