Executive Director, Operations

EXECUTIVE DIRECTOR, operations

HEALTHSHARE NSW

Band 2

Join our Executive Leadership team at HealthShare NSW for an exciting ongoing opportunity and help shape the future of health in New South Wales

About us

• Newly created executive leadership role designed to shape the future of healthcare logistics, from hospital food to ambulance readiness
• An exciting opportunity is available for a dynamic individual to join HealthShare NSW in a key strategic role to lead transformative operations that support every corner of the NSW Health system
• An impactful leadership opportunity to collaborate with industry partners to enhance service delivery and innovation
• If you are a skilled executive operating at a strategic level, proven in driving growth and affecting change – apply now

This role will be located in St Leonards

About this role

With your skills and experience, you can contribute to the millions of ways we're enriching health and develop your career as part of the largest health organisation in Australia.

The Executive Director Operations leads, plans and manages the operations of all support services provided by HealthShareNSW to employees and entities across the NSW Health system. This includes financial and employee transactional shared services (payroll, purchasing, payments, patient billing and recruitment); out of hospital patient support functions (linen, patient transport, ambulance cleaning and stocking, and the provision of assistive technology); and in-hospital support functions of food and environmental (cleaning) services.

The primary purpose of the role is to lead, promote and support excellence in employee and financial transactional functions, and both out of hospital and in-hospital health system support service provision, supporting the patient experience and health system flow.

The role also leads and co-ordinates the HealthShare commercial relationship with industry partners that may be able to supplement the services provided in this directorate, and functions as the Deputy Chief Executive.

This is an ongoing, full time, Band 2, Health Service Senior Executive (HSSE) role. An attractive remuneration package within the range of $316,810 to $354,229 per annum, with annual performance reviews, will be negotiated with the successful applicant.

For further information, download the role description.

About you

We are seeking motivated and committed individuals who can support the work of NSW Health with:

• Relevant tertiary qualifications or equivalent experience in health services management, support services management, business management or related fields.
• Substantial experience at an executive level, with a record of leadership and achievement guiding and managing a customer focused service in a complex service delivery environment, ideally in the health services area.
• Extensive knowledge of the shared support services model and how this approach to service provision offers opportunities for enhancing organisational performance, competitiveness, business value, customer service and the optimal delivery of public services. A thorough understanding of current trends and issues in shared services provision and the development to maturity of shared services businesses will be necessary.

Applying for this role

Please review the role description and submit your up-to-date resume and a brief cover letter including a short statement in response to the two target questions (1-2 pages)

• Describe a time when you led a large-scale, customer-focused operational transformation in a complex service delivery environment? What were the key challenges and outcomes?
• What is your vision for a mature shared support services model in a public health context, and how would you leverage it to improve system-wide performance and value?

For role related queries or questions contact Wendy Hughes on and quote REQ621315.

If you do require any adjustments to the recruitment process during the recruitment process, please contact the Health Executive Services team on moh-

Closing Date: Monday 24 November 2025

Our commitment to diversity and inclusion

At the Ministry of Health, we are committed to creating a diverse, inclusive, and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.

Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• For more information on applying visit the Ministry of Health Career portal
• Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.

Don't miss your chance to embark on this fulfilling journey Apply now

Closing Date: Monday 24 November 2025