Infrastructure Administrator-

2 weeks ago

Canberra n Capital Territory, Australia Acolade Consulting Full time $100,000 - $120,000 per year

Job: - Infrastructure Administrator- (Must have NV1 Security Clearance)

Duration: - 12 Months (Possible Extension 1 × 12 Months)

Location: - Canberra (Onsite)

We are looking for an experienced
Infrastructure Administrator
for an upcoming project for one of our client for a long-term contract.

Required Skills

  • Experience in
    cloud and server administration
    and maintenance experience within the
    Microsoft stack of corporate products
    .
  • Demonstrated experience in managing activities relating
    to project management
    ,
    policy,
    and
    change management
    .
  • Experience in
    system implementation lifecycle, managing new initiatives
    , and providing support for key projects.
  • Demonstrated experience in a
    front-line support role
    for an
    IT service area
    , dealing directly with end users and a range of stakeholders, performing root cause analysis, and providing user support and training as necessary utilising
    ITSM principles
    .
  • Experience to build and sustain influential and productive relationships with a variety of stakeholders across the agency.
  • Experience in problem solving and critical thinking skills, and the ability to coordinate with required stakeholders to identify and resolve issues and deliver expected outcomes.

Responsibilities

  • Effectively engage with IT team, business stakeholders, vendors and end users to resolve issues, to support project deliverables, and improvement opportunities.
  • Delivering superior, customer-focused IT support for systems, business applications, and infrastructure to stakeholders and addressing concerns or complaints quickly and professionally.
  • Diagnosing and resolving issues with cloud services and infrastructure, providing technical supports to users, including troubleshooting and resolving complex client or systems issues. Escalate issues they need attention.
  • Collaborate with IT support, security and Data teams, and stakeholders to align platform capabilities with business requirements and strategic goals.
  • Manage Intune solutions including endpoint management, device enrolment, policy configuration, and application deployment.
  • Develop and implement backup and recovery strategies to safeguard against data loss and ensure business continuity.
  • Collaborate with suppliers, service providers, and government agencies to ensure products and services meet service level standards.
  • Manage new system releases and deployments, providing infrastructure support, and conducting security patch management within service level agreements.
  • Maintain accurate documentation of system configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and training.
  • Assist in the configuring, monitoring, and maintaining cloud services, addressing security, performance, troubleshooting, and disaster recovery (as required).
  • ITIL Service operations functions including support for running CAB Primary point of escalation for desktop and end user compute services.

Visa Status and Security Clearance:

  • Candidates must be an
    Australian Citizens.
  • Candidates must have
    NV1 Security Clearance.

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