Credit Controller

2 weeks ago

Dandenong, Victoria, Australia Mars Recruitment Full time

Position Description: Credit Controller

Location: Melbourne's South Eastern Suburbs

Industry: Fast-Moving Consumer Goods (FMCG)

Employment Type: Full-time Temporary Contract

About the Company

Our client is a highly regarded FMCG organisation with a strong presence in the Australian market. Known for its customer-centric approach, innovative product range, and high-performance culture, the business is experiencing ongoing growth and is seeking a skilled Credit Controller to join its Credit team. This is an excellent opportunity to work in a dynamic, fast-paced environment that values collaboration, continuous improvement, and professional development.

Position Summary

The Credit Controller will be responsible for managing the end-to-end credit and collections process to ensure timely receipt of customer payments and effective management of customer accounts. This role plays a key part in maintaining healthy cash flow, minimising risk, and supporting strong customer relationships within a high-volume FMCG environment.

Key Responsibilities
  • Manage a portfolio of customer accounts, ensuring timely collection of outstanding debts.
  • Conduct credit checks, establish credit limits, and assess customer creditworthiness.
  • Monitor accounts for overdue payments and proactively follow up with customers.
  • Investigate and resolve invoice discrepancies in collaboration with Sales, Customer Service, and Accounts teams.
  • Process account reconciliations and maintain accurate customer records.
  • Prepare and issue monthly customer statements and reminders.
  • Manage the escalation process for delinquent accounts, including initiating payment plans or recommending accounts for external recovery.
  • Support month-end reporting, including ageing analysis and cashflow forecasting.
  • Contribute to process improvements and system enhancements to support efficient credit operations.
  • Ensure compliance with company policies, credit procedures, and relevant legislation.
Skills & Experience
  • Previous experience in Credit Control, Accounts Receivable, or a similar role FMCG or high-volume environment preferred.
  • Strong understanding of credit and collections principles.
  • Excellent communication and negotiation skills with the ability to build rapport with internal and external stakeholders.
  • High level of accuracy and attention to detail in a fast-paced environment.
  • Strong analytical and problem-solving abilities.
  • Proficiency with ERP and accounting systems (SAP, Oracle, or similar) and intermediate Excel skills.
  • Ability to prioritise workload and meet deadlines in a dynamic environment.

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