District Manager

6 hours ago

Sydney, New South Wales, Australia H&R Block Australia Full time $100,000 - $150,000 per year

Join H&R Block Australia – A Trusted Brand with a Big Heart

  • Seeking experienced Retail Operations Manager; tax experience not required
  • Newcastle based
  • Salary package includes base, bonus incentive, 8 paid rostered days off

At H&R Block, we're more than just tax. We're a trusted household name, helping millions of Australians navigate their tax obligations with confidence. With a national footprint and a proud history of community connection, we're committed to making a difference — one client, one team member, one solution at a time.

We're currently seeking a dynamic
District Manager (Retail Operations)
to lead our
Newcastle District
, which includes offices across the Hunter region, Mid-North Coast plus Tamworth and Moree. This is a fantastic opportunity for an experienced retail operations leader to make a real impact —
no tax experience required
.

About the Role:
Based in Newcastle, this role involves regular travel across your district to:

  • Visit and support multiple offices
  • Coach and mentor staff to deliver exceptional client service
  • Ensure retail presentation and operational standards are upheld
  • Resolve escalated client complaints and complex issues
  • Lead recruitment, onboarding, staff performance, and development
  • Support office refurbishments, relocations, and seasonal setups

What We're Looking For

  • Proven experience in retail operations / multi-site management
  • Strong leadership and people development skills
  • A proactive, solutions-focused mindset
  • Willingness to travel regularly across the district

Why Join Us?

  • Be part of a respected national brand with a strong community focus
  • Work with a supportive, values-driven team
  • Enjoy autonomy and variety in a role that makes a real impact
  • Access ongoing professional development and career growth opportunities

Whether you're a seasoned retail leader or a multi-site operations manager looking to broaden your horizons, we'd love to hear from you.

Apply now
or reach out to learn more about how you can grow your career with H&R Block Australia.

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