Administration and Customer Service

16 hours ago

West Ipswich, Queensland, Australia Performance Health Clinic Full time $40,000 - $60,000 per year

About us

Performance Health Clinic is a private telehealth clinic that specialises in low testosterone and sexual dysfunctions. PHC has been in operation since 2017 and has an existing client base close to 5000. Due to our success with patients, we are constantly booked out for consultations. PHC is seeking eager to learn customer service and admin super stars to assist with all facets of operation from front facing emails to back end order processing. Looking for two full time workers. As the business services a niche but rapidly growing industry, there will be room for rapid growth internally within the company financially, career wise or both. If any of this sounds like you and you feel you meet most of the qualities needed to fulfill the role, contact me via text or email and we can organise a meeting directly on site or over the phone.

Qualifications & experience

  • Problem solving mentality
  • Customer service focused - I want you treating the clients like they are your friends and family
  • Willingness to adapt as needed and at the drop of a hat - eg processes, software updates etc
  • Must be mildly tech savvy enough to learn and navigate gmail, a payment gateway, OneDrive, Word and any software applications
  • Quick and diligent learner
  • Be coachable - listen to any feedback and apply changes as needed
  • Have a license and reliable transport
  • Be fit and healthy - if you are constantly sick or have a weak constitution - please do not apply

Tasks & responsibilities

  • How to process an order
  • How to do a clinic letter/travel letter and any relevant supporting documentation
  • How to book in a new patient in for a consult
  • Light admin duties such as updating a new address, email or mobile in the system etc
  • Following up on the status of existing orders on the patient's behalf
  • Manning a phone line for customer service, orders or new enquiries
  • Calling patients for general admin duties such as updating billing details

Benefits

  • Learning a very niche a new industry
  • The company is rapidly growing so there is room for organic internal growth for staff to achieve professional and financial goals
  • Can eventually work from home
  • Able to be flexible with work hours

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