Senior Functional D365 CRM Consultant

About the Role
We're seeking a highly skilled
Senior Functional Consultant
with deep expertise in
Microsoft Dynamics 365 CRM
, specifically across the
Marketing and Customer Insights modules
. This is a fantastic opportunity to lead the optimisation and expansion of real-time journeys and event planning capabilities within a Federal Government environment.

Key Responsibilities
As the Senior Functional Consultant, you will:

• Lead the expansion of
  Real-time Journeys
  and
  Event Planning
  modules, including configuration optimisation, feature implementation, and solution documentation.
• Advise on the configuration of
  security roles
  ,
  permissions
  , and
  customer engagement settings
  , including the
  Customer Insights connector
  .
• Collaborate with internal teams to support the development of
  nurture activities
  ,
  trigger-based marketing
  ,
  campaigns
  , and
  content personalisation
  .
• Provide guidance on implementing
  brand and compliance profiles
  ,
  preference centres
  , and
  consent management
  .
• Optimise the
  Event Planning module
  , including
  Power Pages event portal configuration
  , and development of marketing/event forms and templates.
• Offer
  technical support and guidance
  to upskill internal teams throughout the optimisation process.

Skills & Experience Required

To be successful in this role, you must meet the following criteria:

1. Tertiary qualifications in an ICT-related field or relevant
   Microsoft Dynamics 365 certifications
   .
2. Proven experience using and configuring features across
   Microsoft Dynamics 365 Customer Insights - Journeys and Data products
   .
3. Demonstrated experience implementing and optimising
   Real-time Journeys
   and
   Event Planning modules
   to support marketing and event automation.
4. Strong understanding of
   marketing tactics
   and the technical solutions that support them.
5. Technical proficiency in
   CRM systems
   and related technologies, including experience in
   data migration projects
   .
6. Knowledge of
   Australian privacy laws
   and
   data protection regulations
   .
7. Familiarity with
   government IT systems and processes
   .

Eligibility
Due to the nature of the work,
only Australian Citizens with an Active Baseline Clearance
will be considered.

Desired Skills and Experience
Key Responsibilities

As the Senior Functional Consultant, you will:

Lead the expansion of Real-time Journeys and Event Planning modules, including configuration optimisation, feature implementation, and solution documentation.

Advise on the configuration of security roles, permissions, and customer engagement settings, including the Customer Insights connector.

Collaborate with internal teams to support the development of nurture activities, trigger-based marketing, campaigns, and content personalisation.

Provide guidance on implementing brand and compliance profiles, preference centres, and consent management.

Optimise the Event Planning module, including Power Pages event portal configuration, and development of marketing/event forms and templates.

Offer technical support and guidance to upskill internal teams throughout the optimisation process.

**Eamon Ridgway

Consultant**

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s
Experis
Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856