Graduate and Applications Coordinator

Join our dynamic National Student Engagement Team as a Graduate and Applications Coordinator. In this role, you'll be responsible for graduation documentation and is also responsible for receipt and initial collation of special circumstances applications and appeals, show cause applications and formal student complaints. This role is part of a team which takes an integrated approach to support student engagement and success.

Key Responsibilities:

• Ensure compliance with industry regulatory environment including HEIMS, ESOS Act, National Code, and any other regulatory frameworks that may apply.
• Ensure compliance with specific requirement of professional accreditation bodies in Psychology, Counselling and Social Work or other as required.
• Compile and process Graduation reporting, ensuring eligible students are assessed as having completed their courses, approved by the Academic Board and subsequently included in the Graduation Ceremonies.
• Production of testamurs, and statement of results required as part of the Graduation process, as well as ad hoc when requested by students.
• Process Show Cause applications and corresponding communications
• Process Special Circumstances applications and Formal Complaints and corresponding communications
• Apply policies and procedures to provide accurate, timely advice.

In addition to a student-first approach, it is essential you can demonstrate:

• You put the student first and it is demonstrated. You create an environment which supports excellent student experiences.
• Tertiary qualifications in a relevant discipline (for example Communication, Management, Business or Social Science) or equivalent experience
• Practical experience in a service and student facing role within a tertiary education environment or similar distributed service environment
• Highly developed communication and interpersonal skills with a proven ability to consult and liaise with a wide range of people from diverse backgrounds
• Demonstrated ability to relate well to students, liaise with staff within the Colleges and external stakeholders
• Experience with My eQuals will be considered an advantage, but is not essential

ACAP focuses on shared values and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.

At ACAP our employee perks and benefits include:

• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Up to 75% scholarships are available to staff enrolled in ACAP courses
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities

Diversity Equity and Inclusion:

ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.

Join us in making the world a better place

To Apply:

• Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
• Please note applicants are assessed upon receipt so you are encouraged to apply now.

About Navitas

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.