Cloud Operations Engineer

1 week ago

Australia Hexagon Safety, Infrastructure & Geospatial Full time $90,000 - $120,000 per year

Hexagon's Safety, Infrastructure & Geospatial is looking for a Cloud Operations Engineer to join our Cloud Ops team

Based in Australia, this role plays a key part in maintaining, scaling, and improving our Azure-based infrastructure while helping ensure 24/7 coverage across regions. You'll work closely with a global team to support system reliability, automation, and performance at scale.

About the Company - Hexagon is a global leader in digital reality solutions, using sensor, software, and autonomous technologies to improve efficiency, safety, and sustainability across industries. Our Safety, Infrastructure & Geospatial division helps critical services and infrastructure operate more resiliently by transforming complex data into actionable insights for faster, smarter decision-making in public safety, utilities, transportation, and government

About the role

As part of Hexagon's global Cloud Operations team, this role supports our mission to deliver 24/7 coverage across all time zones. you'll take ownership of cloud operations activities focused on Microsoft Azure, Kubernetes, CI/CD pipelines, and infrastructure automation. While the role includes some product support (e.g., on-call record management and dispatch systems), the primary focus is technical — ideal for an engineer who thrives in a hands-on, service-oriented environment.

This role offers full remote flexibility. If you prefer a hybrid setup, we also have offices available in Sydney and Melbourne.

Responsibilities

  • Provide technical support and troubleshoot cloud-based infrastructure issues.
  • Monitor cloud systems and recommend or implement performance improvements.
  • Deploy, configure, and maintain infrastructure through automation tools.
  • Execute and maintain SaaS application deployment pipelines (CI/CD).
  • Identify and resolve infrastructure vulnerabilities and operational incidents.
  • Scale and optimise databases and cloud-hosted services.
  • Create and maintain clear technical documentation and operational runbooks.
  • Collaborate with global teams to ensure knowledge sharing and 24/7 coverage.

Skills and Attributes

  • Proven problem-solving and technical troubleshooting abilities, with a hands-on approach to resolving issues.
  • Effective time management and conflict resolution skills; expectation setting and prioritisation skills to manage multiple requests and stakeholders.
  • Demonstrated ability to work both independently and as part of an integrated team.
  • Good communication and collaboration abilities, including working with remote teams.
  • Skilled in translating technical issues into clear documentation and solutions.
  • Self-starter with the ability to work independently as well as in a team setting.

Qualifications & Required Skills

  • Minimum of 2 years' experience and tertiary level qualifications in computer science, software engineering or of equivalent.
  • Experience in the field of cloud computing, Azure required.
  • Azure certifications required.
  • Kubernetes experience preferred.
  • Working knowledge and proven experience working with at least one scripting or programming language (such as Python, PowerShell, Javascript, or C#).
  • Good familiarity with network concepts and topics (such as domains, directories, DNS, HTTPS, firewalls, proxies, or load-balancing).

Equal Opportunity Statement: Hexagon is committed to creating a diverse and inclusive environment and are proud to be an equal opportunity workplace. We believe that diverse perspectives and backgrounds are what make our company successful and we encourage all individuals to apply.

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