Graduate Technical Service Professional – Customer Support

About Us
There's something special about working for a company like Macquarie Telecom. We're not the biggest in the industry, where you're just a number. We're not tiny enough that you've never heard of us. We're in that sweet spot where we're strong enough to punch above our weight. And we definitely do Because of this, you have the opportunity to make a difference.

As part of Macquarie Technology Group has been certified as a Great Place to Work and were named Australia's #1 Technology Great Place to Work 2025 for the second year in a row, we've won Gallup Exceptional Workplace Award AND the Financial Review Best Place to work award

As a
Graduate Technical Service Professional
, you'll be part of
The HUB
— our in-house customer and technical support centre that sits at the core of everything we do. You'll handle inbound customer queries across our
Voice, Data, Mobile, Hosting, and Cloud services
, while learning to diagnose, troubleshoot, and resolve issues in real time.

This is not your average call centre job — you'll gain hands-on exposure to live networks, cutting-edge tools, and real customers, all while being supported by a world-class graduate program designed to launch you into a
career as a Network Engineer or IT Service Specialist
.

What You'll Do

• Deliver exceptional customer service through every call, chat, and email , ensuring every interaction exceeds expectations.
• Troubleshoot and resolve network, data, or hosting issues with guidance from experienced engineers.
• Monitor network performance and assist in proactive service management and maintenance.
• Collaborate across teams to restore services quickly and keep customerscinformed every step of the way.
• Document and maintain accurate customer and system information.
• Be part of an awesome, inclusive team culture that values innovation, learning, and having fun while delivering results.

Why You'll Love Working Here

• Award-winning Graduate Program Receive structured training and certifications, mentorship, and ongoing professional development.
• Learn & Grow Gain exposure to enterprise networks, service management systems, and customer engagement at scale.
• Career Progression Clear pathways into technical, engineering, and leadership roles across the business.
• People-First Culture Work in a team that celebrates collaboration, curiosity, and customer obsession.
• Benefits & Perks Competitive salary, flexible working, wellness initiatives, and plenty of social events.

Who You Are

• We're looking for someone who is
• A recent IT, Computer Science, or Engineering graduate (STEM degree preferred).
• Passionate about helping people and delivering world-class customer experiences.
• Curious about how technology works and how it improves lives.
• A confident communicator — articulate, empathetic, and a great listener.
• A problem solver who loves a challenge and enjoys thinking outside the box.
• Resilient and adaptable, with a can-do attitude and strong sense of accountability.
• A genuine team player who brings positive energy to every interaction.

What Success Looks Like

• Delighted customers who feel heard and supported.
• Fast, accurate resolution of technical issues.
• High-quality communication and collaboration across teams.
• Continuous learning, growth, and contribution to our customer-first culture.

Join Us

• If you're ready to kick off your career in a role that combines technology, people, and purpose, apply now to join Macquarie Telecom's Graduate Program and become part of the team delivering the World's Best Customer Care.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.