Project Communications Adviser, Scams

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

The Australian Government is implementing a Scams Prevention Framework (SPF) and intends for AFCA to be the External Dispute Resolution scheme operator for scam complaints under the framework. AFCA has established a program to expand and operationalise this new jurisdiction related to banks, telecommunication service providers and digital platform providers.

The Project Communications Adviser, supports the AFCA Scams EDR Program by developing and implementing internal and external communication strategies that align with AFCA's values and objectives. It ensures all program communications are clear, consistent, and effective, while enhancing stakeholder engagement and promoting the program's success through strategic messaging and collaboration. Reporting into the Stakeholder Engagement & Communications Workstream Lead, you will bring a blend of communications and project skills to support the program delivery for AFCA. This is initially a 12-month contract opportunity.

Key responsibilities include:

• Develop and execute communication plans to support project initiatives and goals.
• Align communication and change strategies through collaboration with internal stakeholders.
• Create and manage content across multiple channels, including digital, social, and internal platforms.
• Ensure timely and accurate project updates in coordination with project teams.
• Monitor communication effectiveness and adapt strategies as needed.
• Lead stakeholder engagement activities to build alignment and support.
• Identify and escalate strategic risks related to reputation and brand.
• Prepare and distribute key project materials such as reports and briefings.
• Support media responses and crisis communication efforts.
• Ensure all communications meet AFCA's brand and quality standards.
• Perform additional duties as required to support project success.

To be successful in this role, you will need:

• Proven ability to develop and deliver communication and change strategies for large-scale projects or complex programs.
• Strong expertise in internal and change communications, with knowledge of methodologies like ADKAR or Prosci.
• Excellent written and verbal communication skills, with the ability to tailor messaging and influence diverse audiences.
• Effective project management skills, with the ability to juggle multiple tasks and meet tight deadlines.
• Proficient in using digital communication tools and platforms.
• Collaborative team player with experience working across cross-functional teams and stakeholder groups.
• Skilled at managing competing priorities while maintaining high-quality outcomes.

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women's health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you're passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don't meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.