Home Loan Specialist, Outbound New Business

• REQ
• 15/10/2025
• Sales & Advisory
• Wyong, Australië
• ING Bank

It's a fun and eciting time to grow your career with ING, and we're looking for a passionate and customer centric Home Loan Specialist, Outbound New Sales to join our high performing Direct Mortgages Team in Wyong on a 6 month secondment.

As a Home Loan Specialist, you'll be responsible for converting mortgage leads and referrals into applications while ensuring a smooth and efficient customer eperience through to settlement. You'll also be part of a fun and supportive team where we encourage collaboration and celebrate each other's successes. Additionally, you'll manage your own your pipeline for success, and we'll give you the leadership and coaching needed to make it happen.

Our Home Loan Specialists are required to participate in a rotating roster between the hours of 8am to 8pm and you will be required to work the occasional Saturday shift (once per month).

What you'll do

• Contact and update customers from initial call through to settlement.
• Drive growth in our Direct Mortgages portfolio.
• Determine and analyse product options in line with information gathered from customers.
• Establish and build a working relationship with your sales support teams and colleagues.
  Meet and achieve high levels of customer satisfaction measured in 'Customer E- perience' Surveys.

What we're looking for

Previous e

• perience in writing mortgages and/or a strong sales background would be ideal.
• A true self-starter with a can-do attitude and a desire to learn.
  Proven e- perience working to tight deadlines and meeting agreed KPIs.
  A customer centric mindset and a genuine passion to provide e- ceptional service.
• High attention to detail and the ability to manage multiple priorities effectively.
• Strong verbal and written communication.

About Us

At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you're taking ownership of eciting projects, thinking outside the bo, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every bo. So, if you're interested but don't meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by ing the recruiter below.

We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe? We can't wait to hear from you

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

Need more?

Contact Sabrina Huynh,

Applications close Wednesday, the 22nd of October.

Before you apply

Here at ING we consider employee development to be important and encourage eisting employees to apply for suitable internal positions. It is epected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager.

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ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.