Branch Manager Internal Reviews

• National Disability Insurance Agency
• Large scale operational service delivery, 300 staff
• SES Band 1 role; Location flexible

About the NDIA

The National Disability Insurance Agency (NDIA) is an independent statutory agency of the Australian Government. We are implementing the world leading National Disability Insurance Scheme (NDIS). This is one of the biggest social reforms in Australia's history. The NDIS is designed to enhance the quality of life of, and increase economic and social participation for, people with disability.

About the Division

The Reviews and Information Release (RIR) Division delivers specialised administrative decisions and strategic support essential to our Agency's success. We support participants by facilitating their review rights and providing transparent information access whilst protecting their personal information. The division ensures quality outcomes through comprehensive reviews, freedom of information and privacy services and provides valuable insights to enhance delivery of the National Disability Insurance Scheme (NDIS). This makes every day at work both challenging and rewarding.

About the role

The Branch Manager Internal Reviews is an SES Band 1 position, reporting to the General Manager, Reviews and Information Release. The Branch Manager has 6 direct reports, and responsibility for a Branch of approximately 300 staff located in ACT, NSW, QLD, SA, VIC and TAS.

As the Branch Manager, Internal Reviews, you lead high-performing teams responsible for the delivery of quality Internal Review outcomes in accordance with the relevant timeliness including the Participant Service Charter and Participant Service Guarantee.

This role is accountable for:

• Leading the Internal Reviews Branch in the sound and timely management of the Agency's review of reviewable decisions under the NDIS Act
• Providing insights from the Internal review function that improve the quality of the Agency's decision making, processes and documentation
• Providing effective assurance to the Board, CEO, Senior Leadership Team, Senior Executives and business areas within the Agency
• Leading, enabling and motivating a team to fulfil their roles to a high standard – ensuring that teams members are equipped with the necessary resources and support.

Current priorities

The Internal Reviews Branch operates in a dynamic environment where every participant and situation is unique. With a significant increase in reviews over the past year, the Branch requires leadership to manage resource constraints, enhance operational efficiency, and develop the team's capability to translate complex legislative decisions into accessible language for diverse participants.

About you

This role is ideal for a senior executive with strong service delivery experience who has successfully led large, complex customer service teams. Our ideal candidate will have:

• Senior operational leadership experience and excellent people skills
• A track record of great relationship building with stakeholders
• The ability to think strategically and set strategic direction for the team
• The ability to navigate complexity and exhibit integrity, drive and resilience in dynamic and personally challenging environments
• A customer-centric mindset
• Strong executive function accountability
• A natural connector and collaborator who thrives in a change environment to develop and evaluate solutions to complex issues
• Curiosity and preparedness to learn, and develop a culture of continuous improvement
• A leadership style that promotes respectful standards of behaviour and puts participants at the heart of everything we do.

Significant experience leading and motivating large, complex service delivery teams in a public service or other comparable environment is desirable. Experience with complex administrative decision making is also desirable.

Eligibility

To be eligible for employment with the NDIA, you must be an Australian citizen and a pre-employment screening process will include a criminal history check and security clearance.

Application Instructions

Closing date for applications is Sunday 23rd November 2025.

How to apply

To download a copy of the candidate information pack, please visit and select the role title. For specific enquiries, please contact Andrew McEncroe at

referencing 33655.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy. All requests for reasonable adjustments will be considered and managed in consultation with you. Further information can be found