My Holidays Future Sales Team Leader

2 days ago

Brisbane, Queensland, Australia Flight Centre Travel Group Full time $60,000 - $100,000 per year

Ignite your career

As a
Future Sales Team Leader
, you will play a crucial role in supporting our team leaders and ensuring a smooth operation in the Sales department. This is an excellent opportunity to develop your leadership skills whilst contributing to the success of our team. This role reports to the Team Leader and will have regular interactions with the Head of Sales & Customer Service, as well as the Support and Product teams.

What you'll be doing?

  • Consulting - Delivering exceptional customer experiences whilst successfully meeting sales targets
  • Supporting team leaders to motivate and help the sales team - As the Future Team Leader, you will work closely with team leaders to provide support in motivating and guiding the sales team. This includes monitoring performance and identifying areas for improvement
  • Management duties - As a Future Team Leader, you will handle various management tasks to ensure smooth operations within the team. This may include maintaining reports, coordinating meetings and training, handling correspondence, inbox monitoring
  • File checking – you will be responsible for maintaining and actioning the file check reports daily, and monitoring that consultants are completing the work correctly in a timely manner
  • Quality Checks - You will assist in monitoring and evaluating the quality of calls and enquiry handled by team members, ensuring adherence to predefined guidelines and standards. This includes assessing factors such as customer service, communication skills, problem-solving, and adherence to company policies and procedures You will provide constructive feedback to team members, identifying areas for improvement and offering coaching to enhance their call handling abilities
  • Assisting with training of consultants - You will provide guidance, support to consultants, and ensure they are equipped with the necessary knowledge, training and skills

Who You Are

  • Excellent organisational and time management skills, with the ability to prioritise tasks effectively
  • An ability to meet productivity targets, work to deadlines, with the ability to work without supervision
  • Strong communication and interpersonal skills, with the ability to motivate and inspire team members
  • Positive attitude and ability to work in a team
  • Problem-solving and decision-making abilities, with a proactive and solutions-oriented mindset
  • Ability to work well under pressure and meet tight deadlines
  • Flexibility to adapt to changing priorities and work collaboratively with various teams
  • Innate ability to interpret customer demands and service proactively

Your awesome extras...
Ongoing brain power-ups and skill sharpening, plus occasional escapes to bucket list destinations

Catapult your career across a network of brands and businesses in an evolving industry

Say no to full price Nab discounts on travel and more thanks to our sweet rewards program

Access to industry leading health and well - being programs and financial advisors

Set up shop in a swanky beachfront office in Broadbeach, with a golden ticket to public transport and parking perks

Enjoy social events to promote networking, celebration of wins, and sometimes just for fun

Take volunteer leave as part of giving back to the local community

Ready to Start Your Journey?
If you're excited to kickstart your career in the travel industry, we want to hear from you Apply now and let's embark on this adventure together

Explore the world and make a difference—one customer at a time

IGNT

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