IT Technician

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Description 

The duties of an IT field technician involve performing computer network repair,software troubleshooting, and related tasks. In this career, you travel to a client's location to assist in IT service installation, repair, or general support. Your responsibilities often involve working to diagnose an issue and then troubleshooting to solve the problem for the client. You work with more-complex matters that the client cannot resolve with phone support. This career may require extensive communication with clients, so communication skills are vital.

THE ROLE

Technology

• Provide technical and administrative support of Personal Computers (hardware,peripherals and software) in an onsite capacity.

• Ability to use help desk tools to log/monitor/close client calls.

• Maintain awareness of developments in the information technology industry

• Maintain systems software and hardware documentation and where appropriate asset system information.

• Liaise with relevant Lines of Service (LOS) to provide first level technical LAN/WAN support, system backups (servers, where required) and emergency site visits (server down, etc).

People

• Serves as customer service representative in support of applicable systems,application, products and services.

• Be a team player contributing to knowledge and support to other members of the team.

Customer

• Maintain a high level of Customer satisfaction.

• Foster an understanding of the technology goals/strategies of the customer so that they can pre-empt possible support needs/issues.

• Co-operate professionally and effectively with customers and staff.

Business

• Maintain awareness and knowledge of supported account SLAs and performance

KPIs.

• Adhere to all site Health and Safety, Quality and Security procedures and all operational standards and working practices.

Financial:

• Confirm all procedures within the budgetary control process.

EXPERIENCE

Essential

• An associate or bachelor's degree in IT, computer science, or a related field is preferred

• 1 - 2 years of technical experience in the industry

• Proficient with the installation and repair of PC and standard office equipment

• Reliable transportation

• Flexible schedule

Desired

• ITIL Certified

EDUCATION

Essential

• HSC

Desired

• Degree Qualified