Tolling Compliance

Tolling Operations Compliance & Reporting Analyst

The Tolling Operations Compliance and Reporting Analyst plays a pivotal role in supporting the integrity and efficiency of toll revenue systems within the Tolling Operations team. This position is designed for a detail-oriented professional with deep expertise in compliance, data analysis, and reporting, particularly in the context of billing and collection processes.

Once the road opens, the position will be responsible for the ongoing technical compliance, quality and reporting functionality within the Tolling Operations function.

Key Responsibilities:

• Contribute to the setup of STC's tolling function by advising on business requirements that ensure compliance, quality assurance, and operational readiness.
• Provide expert tolling compliance and reporting guidance to support planning and delivery, while managing risks across billing, collections, payments, refunds, and interoperability.
• Analyse complex requirements and broader business context to develop practical, fit-for-purpose solutions.
• Synthesise ideas across disciplines to improve efficiency, effectiveness, and quality of tolling operations and reporting frameworks.
• Leverage available technologies to enhance data analysis, reporting accuracy, and operational effectiveness.
• Align tolling solutions with STC's strategic objectives and stakeholder needs to ensure long-term viability and compliance.
• Create and maintain clear documentation including billing and collection process maps, frameworks, and diagrams to support communication and operational clarity.

About You:

To thrive in this role, you'll bring:

The Tolling Operations Compliance and Reporting Analyst plays a key role in fostering strong, collaborative relationships across both internal and external stakeholder groups to support the successful delivery and operation of STC's Toll Collection Capability.

• Apply analytical thinking and contextual awareness to develop practical, effective solutions.
• Drive continuous improvement by synthesising ideas across disciplines to enhance efficiency, quality, and innovation.
• Engage with clarity and respect, tailoring communication to build trust and foster collaboration.
• Respond to changing priorities with agility, embracing new skills and approaches to deliver results.
• Build strong, respectful relationships and contribute to a culture of inclusion, teamwork, and shared success.
• Actively promote a safe, inclusive, and healthy workplace, supporting both physical and mental wellbeing for self and others.

Qualifications:

• Tertiary qualifications in Business, Finance, or a related discipline (required).
• Significant experience in billing tolling operations within industries handling high-volume, low-value financial transactions.
• Proven technical leadership experience in billing and collections functions, including compliance, reporting, interoperability, payments, collections, analytical skills, and experience in the tolling industry highly regarded.
• In-depth knowledge of multilane free flow tolling operations, with demonstrated expertise in developing policies and procedures for reconciliations, settlements, customer payments, and interoperability.
• Experience contributing to technology project delivery, providing specialist billing expertise in customer-sensitive, high-volume transaction environments.

Who Are We?

At STC, we're more than a statutory organisation—we're pioneers shaping the future of transport in Victoria.

Tasked with acting as the asset-owner of the North East Link road on completion, we will be responsible for managing and controlling the use of and access to, operating and maintaining and setting and collecting tolls for the North East Link road.

Our vision is to be best-in-class asset owner-operators, guided by our core values: Collaboration, Innovation, Excellence, and Respect. We're building a workplace that's fair, flexible, and inclusive, where your contributions matter.

Why Choose STC?

This is a rare opportunity to be part of a dynamic team at the forefront of change. We offer:

• Flexible working arrangements to support your work-life balance.
• A chance to contribute to one of Victoria's most exciting infrastructure projects.
• A welcoming, high-performing team that values collaboration and excellence.
• Personal and professional development, including a guaranteed Learning Budget to grow your skills every year

STC is committed to equal employment opportunity, and we welcome applicants from all backgrounds, including First Nations people. As a statutory organisation, STC upholds public sector employment principles, ensuring fair and reasonable treatment of everyone.

How to Apply:

Apply today and be part of a team shaping Victoria's future. To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

For further information please contact

No applications will be accepted via email. To ensure your application is reviewed, please apply through Seek.

A National Criminal Records Check, Misconduct Screening, and Qualification Check will be conducted as part of the recruitment process.

Applicants must be Australian Citizens, Permanent Residents, or hold a valid work permit or visa.