Lending Enquiries Consultant

Posted: 22/09/2025

Closing Date: 20/10/2025

Job Type: Permanent - Full Time

Location: Moe

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

We currently have a permanent full-time position for an enthusiastic and motivated individual to join the bank as a Lending Enquiries Consultant in our Moe office. The Lending Enquiries Consultant is responsible for handling inbound customer enquiries.

**Why join us**
- We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We are the first bank in the world to care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Inbound enquiries (phone, online and mail) in accordance with Bank Australia’s policies and procedures in a professional and efficient manner with an emphasis on delivering exceptional service
- Participate in the Bank’s quality assurance program to achieve quality, productivity and service targets
- A willingness to learn about legislation governing lending and its impact on day-to-day loan processing
- Participate in staff training and development as required.

**What you will bring**
- Knowledge of banking products and services, or a willingness to learn
- Knowledge of lending legislation (e.g. National Credit Act and Privacy Act), or a willingness to learn
- Excellent presentation, communication and interpersonal skills, verbal and written
- Ability to identify customer needs through questioning techniques
- Ability to investigate, problem solve and follow up queries
- Ability to work independently as well as part of a team
- Ability to work under pressure
- Empathy for customer’s financial circumstances
- Computer literacy
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.