Housekeeping Services Supervisor

1 week ago

Sydney, New South Wales, Australia The Darling Full time $80,000 - $120,000 per year

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

As a Housekeeping Services Supervisor, reporting to the Assistant Housekeeping Manager, you will ensure the highest standards of cleanliness and efficiency are achieved and maintained within the department through effective supervision, training, and team member engagement of this large and diverse team

This is a fantastic opportunity where you will build memorable connections with both our guests and The Darling hotel team.

A few of your responsibilities:

  • Ensure all relevant guest information is shared with all Team Members - VIPs, Cots, Rollaway beds 
  • Support and assist the team during peak periods
  • Perform room spot checks and ensure all rooms are checked to hotel standards 
  • Resolve guest concerns using a pleasant and diplomatic approach
  • Monitor and report maintenance requests where required

What we're looking for:

  • Previous Supervisory experience within a luxury hotel  
  • Strong leadership skills with an exceptional eye for detail
  • Property Management System Opera experience desirable
  • Passion for hospitality with a can-do attitude
  • Strong communication skills and computer literacy
  • Flexible availability to work across a 7-day roster

About you:

You will be experienced in a supervisory housekeeping role within a five-star property or integrated resort. In addition, you will have experience of improving operational efficiency, elevating guest experiences, and maintaining the highest of room presentation.

You will bring a collaborative and welcoming mindset, thrive in a team environment and have a demonstrated understanding of relevant industry regulatory requirements with experience embedding these requirements as part of your ways of working.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

It's your time to SHINE

Click on the link below to make your next career move with The Star.

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