AVCT Support Team Leader

2 weeks ago

Melbourne, Victoria, Australia State Government of Victoria Full time $80,000 - $120,000 per year
About UsAbout the RoleDuties and responsibilities include:
  • Leading a team of AVCT support professionals, ensuring high quality, timely service and support is provided to stakeholders.
  • Being responsible for overseeing and coordinating the daily operations of the AVCT support technicians to ensure consistent service delivery and workload management.
  • Actively supporting professional development of team members, ensuring alignment with required development outcomes in staff performance and development plans.
  • Developing and actively promoting the use of collaborative work practices between team members to maximise the use of individual skills and the learning and development of new skills by team members.
  • Leading the delivery of high-level complaints investigation and resolution services specifically in relation to transcript production infrastructure, audio visual systems and facilities, to meet agreed service levels, priorities and standards.
  • Using specialist expertise to ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services and that such problems are fully documented within the relevant reporting system(s).
  • Providing leadership to ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services and that such problems are fully documented within the relevant reporting system(s).
  • Contributing to continuous improvement practices and operational and business planning activities within the AVC Technology team.
About You
  • Certifications or training in AV systems, and or IT/Networks would be an advantage.
  • Demonstrated experience working with a wide range of complex audio visual and IT systems, including networking systems and enterprise-level AV environments.
  • Leadership experience in a technical setting—managing, supporting, and developing a team of support professionals.
  • Proven experience in problem-solving, technical escalation, and supporting service continuity in high-stakes or time-sensitive environments.
How to apply
  • resume
  • a short cover letter
Other informationJob details

Position DescriptionContact:

State Government of Victoria

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