Mobile Phone Technician

4 days ago

South Melbourne, Victoria, Australia The Mobile Guru Full time $40,000 - $60,000 per year

We're seeking a versatile Mobile Technician to join our team at The Mobile Guru Pty. This all-rounder position combines technical expertise with customer service excellence, supporting our mobile device operations from order fulfillment to customer support.

Key Responsibilities

Order Fulfillment & Operations

  • Process and fulfill online orders efficiently and accurately
  • Pack products with attention to detail and quality standards
  • Maintain clean and organized work environment
  • Ensure inventory accuracy and proper handling of mobile devices

Technical Support

  • Perform device resets and basic troubleshooting procedures
  • Utilize online tutorials, documentation, and AI tools (LLMs) to resolve technical issues
  • Stay current with mobile device technologies and repair techniques
  • Document solutions and maintain knowledge base for common issues

Customer Service

  • Provide exceptional customer service through various channels
  • Answer customer inquiries about products, services, and technical issues
  • Resolve customer concerns promptly and professionally
  • Communicate technical information in clear, understandable terms

Required Qualifications

  • Strong problem-solving skills and ability to learn independently
  • Comfortable using online resources, tutorials, and AI tools for troubleshooting
  • Excellent communication skills, both written and verbal
  • Customer service experience preferred
  • Basic understanding of mobile devices and technology
  • Attention to detail and the ability to work accurately under pressure
  • Ability to multitask and adapt to changing priorities

Desired Skills

  • Experience with mobile device repair or technical support
  • Ability to swap or replace mobile device components (screens, batteries, charging ports, etc.)
  • Hands-on experience with mobile device disassembly and reassembly
  • Familiarity with repair tools and techniques for smartphones and tablets
  • Familiarity with e-commerce order processing systems
  • Previous warehouse or fulfillment experience
  • Self-motivated with strong initiative to research and solve problems

What We Offer

  • Competitive salary
  • Opportunity to develop technical skills in a growing industry
  • Supportive team environment
  • Professional development opportunities

Job Type: Full-time

Pay: $25.00 – $30.00 per hour

Expected hours: 38 per week

Work Authorisation:

  • Australia (Required)

Work Location: In person

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