Insurance Loss Adjuster – Crash Management

2 days ago

Rhodes NSW, Australia DingGo Full time $80,000 - $85,000 per year

About DingGo

Founded in 2018, DingGo is a disruptive tech platform revolutionising the smash repair industry through innovation and digitisation. We partner with major insurers, corporates, government bodies, repairers, and small businesses to deliver seamless, customer-first accident management solutions.

As we expand, we're looking for a motivated Insurance Loss Adjuster to join our high-energy team and help shape the future of claims management.

About the Role

As a Loss Adjuster at DingGo, you'll play a key role in assessing and managing motor vehicle claims, ensuring fair and efficient resolutions. You'll work closely with insurers, repairers, and clients to minimise costs, streamline processes, and deliver exceptional service.

This is a great opportunity for someone with experience in insurance, claims, or a related field (e.g., trades, automotive, or property) who thrives in a fast-paced, tech-driven environment.

About You

  • You're a problem-solver with strong analytical skills and a passion for delivering outstanding customer experiences. You'll bring:
  • Excellent communication – ability to explain complex claims processes clearly
  • High attention to detail – ensuring accurate assessments and documentation
  • A proactive mindset – identifying trends and improving claims efficiency
  • Tech-savviness – comfortable with data analysis and reporting tools
  • Resilience & adaptability – managing multiple claims in a dynamic environment

Key Responsibilities

  • Guide clients through end-to-end claims processes, including vehicle assessments, total losses, and third-party settlements
  • Estimate the cost of repairs
  • Liaise with insurers, assessors, and repairers to ensure timely claim resolution
  • Evaluate claims in line with company policies and regulatory standards
  • Analyse claims data to identify trends, improve efficiency, and support decision-making
  • Develop dashboards and reports to track KPIs and workflow performance
  • Maintain strong client relationships with regular updates and issue resolution

Requirements

  • 1+ years in insurance claims, loss adjusting, or a related field
  • Minimum Bachelor's Degree in Insurance, Finance, or a related discipline
  • Certificate IV in General Insurance (highly regarded but not mandatory)
  • Tier 2 General Insurance Compliance for General & Personal Advice - RG 146 Compliant
  • Strong analytical & reporting skills – experience with data analysis and associated tools (e.g., MySQL, Excel, R etc)

Why Join DingGo?

Career growth – opportunities to expand your skills in a scaling tech businessFlexible & dynamic work environment – hybrid role with field and remote workInnovative culture – be part of a team reshaping the automotive repair industryGreat perks – office in Rhodes near Waterside Shopping Centre with gym access, team socials, kitchen access and more

How to Apply

If you're a driven, customer-focused professional with a passion for problem-solving, we'd love to hear from you Submit your resume and a brief cover letter outlining your suitability for the role.

DingGo is an equal opportunity employer – we welcome applicants from all backgrounds.

Job Type: Full-time

Pay: $80,000.00 – $85,000.00 per year

Work Location: Hybrid remote in Rhodes NSW 2138

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