Mental Health Intake and Triage Clinician

At Central and Eastern Sydney Primary Health Network, we focus on improving the health and wellbeing of the people who live and work in Sydney, from East to South and the Inner West. Primary health refers to the healthcare provided in the community, such as a local doctor, pharmacist or psychologist. We provide support and training to these health professionals. We help them to connect community members to other services so that everyone involved in a person's care can know how best to look after their health.

PHNs are not-for-profit organisations. We receive money from the government to provide health services that are right for the people in this area. We also work with hospitals, specialists, aged care facilities and others to improve people's experience when needing healthcare. We work to make it easier for people to get the best care and support when and where they need it to achieve our vision of healthy and thriving communities.

CESPHN values inclusivity and diversity and is committed to fostering a culture of respect, empowerment, and accessibility that values the unique contributions of all staff. Our vision is to create an inclusive and functional workplace that values and supports employees living with disability, ensuring that all employees have the resources, flexibilities, and accommodations they need to thrive at CESPHN.

About this job

• Work from Office initially with hybrid working arrangements - 2 days required in office
• Office based in Mascot (close to public transport)
• Purpose driven organisation
• Salary packaging available, additional leave days, EAP and other benefits
• Part-time 4 days per week (option for full-time hours)
• Fixed-term contract until June 2026
• Non-client facing clinical role

The Mental Health Intake and Triage Clinician is responsible for assessing, triaging and processing referrals for the Psychological Support Services (PSS) program and Head to Health Hub and Spoke, in line with the National Initial Assessment and Referral (IAR) Guidelines. The clinician facilitates referrals to appropriate service providers, supports the Head to Health phone service by offering localised recommendations, and assists GPs and mental health providers throughout the referral process. This role emphasises a person-centred, recovery-oriented approach, with minimal direct client contact, to ensure individuals are linked with the appropriate clinical mental health services.

This is a fixed-term contract until June 2026

The salary range for this role is $80,050 - $92,000 full time equivalent (FTE) and is negotiable based on skills, qualifications and experience. This salary will be prorated according to hours worked.

Successful candidates will require a compatible smartphone for Multi-Factor Authentication to securely access CESPHN systems.

Key Responsibilities

• Coordinate intake and referrals by acting as the primary contact for information, screening eligibility, and allocating referrals to appropriate CESPHN-funded programs.
• Provide support and guidance to referrers, consumers, carers, and stakeholders through accurate advice, resources, and follow-up on program-related enquiries.
• Promote CESPHN programs and services, educating organisations and clients on available supports and eligibility criteria.
• Collaborate and improve processes, including working with the Mental Health Intake and Triage Clinical Lead on complex referrals, identifying service gaps, and contributing to quality improvement initiatives.
• Ensure compliance and data integrity by maintaining accurate records, adhering to privacy regulations, and reporting information security incidents.

Selection criteria – essential

• Tertiary qualifications in Psychology, Nursing, Social Work, or Occupational Therapy, with AHPRA registration or eligibility for professional membership.
• Minimum two years' experience in mental health intake, triage, and assessment, including bio-psycho-social and crisis assessments.
• Strong communication and interpersonal skills, with the ability to engage effectively and build rapport with diverse stakeholders.
• Organisational and teamwork capabilities, demonstrating independence, collaboration, and contribution to high-performing teams.
• Cultural competence, including experience working with Aboriginal and Torres Strait Islander peoples, multicultural communities, and interpreters.
• Proficiency in digital systems, including Microsoft Office, CIMS, and adherence to clinical, privacy, and information security protocols.

If you have any questions about the role, please contact: Recruitment on

CESPHN is an equal employment opportunity employer committed to equity, diversity and social inclusion. Applications are encouraged from Aboriginal and Torres Strait Islander people.

Why work at Central and Eastern Sydney Primary Health Network?

The impact you want

We all want to make a difference, and there are so many ways to do that in the healthcare sector. At Central and Eastern Sydney Primary Health Network (CESPHN), purpose and impact feel a bit different from frontline roles.

Our people tell us that, here, it's less about putting out fires and more about shaping the foundations for a healthier future. Here, you'll engage with the big picture issues. You'll plan ahead for the changing needs of our incredibly diverse communities. You'll connect the pieces of the puzzle, and help improve healthcare, one step at a time. With every connection, every partnership and every strategy, you'll enable sustainable, thriving communities, for today and tomorrow.

This kind of work takes time, effort and patience But make no mistake - your impact at CESPHN is significant. Our size (we're just over 100 people), our flat structure and our open culture mean you'll never be just one of many. You'll make a direct contribution every day, shaping, innovating and improving, and you'll feel valued for all you achieve. Working with us should also positively impact your career. Collaborating with stakeholders across the healthcare spectrum, you'll get incredible exposure, and develop knowledge and skills that help you grow for the future. So whether you choose to stay with us long-term, or branch out onto a new path, here at CESPHN, you'll set yourself up for a truly impactful career.

The support you need

At CESPHN, we believe that real impact doesn't need to come at the expense of your wellbeing. Quite the opposite. The work we do takes sustained and consistent effort, and fresh, innovative thinking. That's why we work hard to ensure you get the right balance and support for work and life. Our people say that working here feels like a breath of fresh air. Because as much as possible, you're supported to work in alignment with your natural rhythm and at a pace that sustains, not one that crashes and burns. So, join us and flex your start and finish times, log in from your home office up to three days per week and use your laptop's built-in wi-fi whenever your local coffee shop or quiet park bench calls

Join us and find a team where you're treated like a human being. Find the space you crave and the flexibility you need to bring your best self to work.

The team you deserve

Our approach is simple: We look out for each other so that everyone can thrive. That's why we're working hard to create a culture where you can feel comfortable to be yourself, and where you'll be supported to produce your best work. We're all proudly different – different backgrounds, home lives, experiences, perspectives – and we respect and celebrate those differences. We value the unique contributions of all our team members.

We work hard, and we do it with a shared sense of purpose and a strong willingness to collaborate, connect and solve problems together. It's not all about handing out medals here. At heart, it's about working together and winning as a team.

Join us, and you'll find:

• Approachable and supportive leaders who genuinely value your input and want to see you grow
• A multicultural workforce that fosters a culture of respect, empowerment, and accessibility
• Empathetic, smart, capable humans who care as much as you do about community health and each other
• The trust and respect to run with projects, to challenge and question and share new perspectives.