Service Delivery Manager, SAP/SF
1 day ago
Job Requisition ID: 39627
Service Delivery Manager, SAP/SF - HRMIS Managed Services
- Career breaks for up to 12 months – for study, travel, volunteering, or personal interests
- Learn from the best in the business
- Mentoring programs – receive support and coaching to progress your career
What will your typical day look like?
Client Relationship Management:
Serve as the primary point of contact for clients utilizing our HRMIS managed services, building strong relationships based on trust and collaboration.Understand client needs and expectations, proactively addressing concerns and ensuring alignment with service delivery objectives.Service Delivery Oversight:
Lead the delivery of HRMIS managed services, ensuring adherence to service level agreements (SLAs) and quality standards.Collaborate with internal teams and third-party vendors to optimize service delivery processes and drive continuous improvement.Risk Management and Compliance:
Identify and mitigate potential risks associated with service delivery, including data security, compliance, and regulatory requirements.Implement robust controls and monitoring mechanisms to safeguard client data and maintain confidentiality.Performance Reporting and Analysis:
Generate regular performance reports and metrics dashboards to track service delivery KPIs and performance against targets.Conduct root cause analysis and trend analysis to identify opportunities for service improvement and optimization.Team Leadership and Development:
Lead a team of service delivery professionals, providing guidance, coaching, and mentorship to foster a culture of excellence and continuous learning.Develop talent within the team, identifying training needs and opportunities for skills enhancement.About the team
Our AMS team delivers high-quality managed services and strategic transformation initiatives across key industries. We help clients modernise operations, boost resilience, and improve service delivery- with a focus on innovation, automation, and value creation.
Who are we looking for?
We are seeking a talented and experienced Service Delivery Manager to join our team at Deloitte and oversee the delivery of managed services for Human Resource Management Information System (HRMIS) to our clients. The Service Delivery Manager will play a critical role in ensuring the successful adoption and ongoing support of HRMIS solutions, driving client satisfaction and maximizing value.
You'll ideally have/demonstrate:
Bachelor's degree in Business Administration, Information Technology, or a related field. Master's degree or relevant professional certifications (e.g., PMP, ITIL) are a plus.Minimum of 5 years of experience in service delivery management, with a focus on HRMIS or HR technology solutions.Strong understanding of HR processes and systems, with hands-on experience working with HRMIS platforms such as Workday, SAP SuccessFactors, UKG, or Oracle HCM Cloud. (Preference for SAP SuccessFactors & UKG Dimensions)Excellent communication and interpersonal skills, with the ability to effectively engage with clients, stakeholders, and team members.Proven track record of successful project management, including the ability to lead cross-functional teams and deliver projects on time and within budget.Analytical mindset with the ability to interpret data and metrics to drive data-driven decision-making and continuous improvement initiatives.Demonstrated leadership abilities, with a passion for developing and empowering team members to achieve their full potential.Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they're in control of where and how they work, designing their work week around their client, team and personal commitments
We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.
Next Steps
Sound like the sort of role for you? Apply now.
By applying for this job, you'll be assessed against the Deloitte Talent Standards. We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.
-
SAP Academy for Services
1 day ago
Sydney, New South Wales, Australia SAP Australia Pty Ltd Full time $60,000 - $90,000 per yearWe help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...
-
Sydney, New South Wales, Australia DXC Technology Australia and New Zealand Full time $180,000 - $250,000 per yearDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.SAP Service/Customer Delivery Manager – DXC Practice for SAPWe are seeking an individual who can deliver not only amazing service to our clients, but also drive innovative business solutions that will boost our...
-
SAP Program Delivery Manager
7 days ago
Sydney, New South Wales, Australia AYAN INFOTECH PTY LTD Full time $120,000 - $180,000 per yearAyan Infotech are looking for an SAP Program Delivery Manager for a full time permanent job opportunity in Sydney. Due to the nature of the work involved, we can consider only Australian Citizens who hold an active baseline security clearance. **Title: SAP Program Delivery Manager Location: Sydney Type: Full Time Permanent Required Skills and...
-
SAP Customer Delivery Manager
24 hours ago
Sydney, New South Wales, Australia DXC Technology Australia & New Zealand Full time $120,000 - $180,000 per yearDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. SAP Service/Customer Delivery Manager – DXC Practice for SAPWe are seeking an individual who can deliver not only amazing service to our clients, but also drive innovative business solutions that will boost our...
-
SAP S/4 HANA Project Manager
1 day ago
Sydney, New South Wales, Australia DXC Practice for SAP Full time $120,000 - $180,000 per yearDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.We are currently seeking an SAP S/4 HANA Project Manager to join our team, who prides themselves on their outstanding delivery capability and stakeholder engagement skills, who can help us to deliver on our customer...
-
SAP Project Manager
1 day ago
Sydney, New South Wales, Australia HCM Australia Full time $120,000 - $180,000 per yearSenior SAP Project Manager – SAP S/4 HANASydney | 6-Month Contract + Extensions | Hybrid (3 days onsite) One of our key clients is embarking on a new SAP S/4 HANA transformation and is seeking an experienced Senior SAP Project Manager to lead delivery. This role will suit a candidate with strong end-to-end SAP FICO project experience and a proven track...
-
SAP Project Manager
2 weeks ago
Sydney, New South Wales, Australia Torch Professional Services Pty Ltd Full time $80,000 - $120,000 per year*ERP Transformation | Government Sector | Strategic Delivery About the Program* A major government organisation is undertaking a large-scale ERP transformation, migrating from SAP ECC6 to SAP S/4HANA in a secure cloud environment. This strategic initiative will modernise core systems, streamline processes, and enhance reporting and analytics across the...
-
SAP Project Manager
1 day ago
Sydney, New South Wales, Australia Infinique Consulting Full time $120,000 - $200,000 per yearRole OverviewWe're seeking a strategic and delivery-focused SAP Project Manager to lead end-to-end SAP transformation initiative. You'll drive stakeholder alignment, manage hybrid delivery teams (onshore/offshore), and ensure seamless integration with cloud environments. This role is ideal for someone who thrives in complex, compliance-driven landscapes and...
-
SAP Project Manager
1 day ago
Sydney, New South Wales, Australia Torch Professional Services Full time $104,000 - $130,878 per yearOur client, a major government organisation, is undertaking a large-scale ERP transformation and is seeking an experiencedSAP Project Managerto lead the migration from SAP ECC6 to SAP S/4HANA in a protected cloud environment. This is a rare opportunity to drive strategic change across Finance and HR systems in a high-impact, long-term role.About The RoleThe...
-
SAP Project Manager
1 day ago
Sydney, New South Wales, Australia Torch Professional Services Pty Ltd Full time $104,000 - $130,878 per yearOur client, a major government organisation, is undertaking a large-scale ERP transformation and is seeking an experienced SAP Project Manager to lead the migration from SAP ECC6 to SAP S/4HANA in a protected cloud environment. This is a rare opportunity to drive strategic change across Finance and HR systems in a high-impact, long-term role. About the Role...
