Patient Travel Officer, Queensland Health

Support Patient Travel Services at Beaudesert Hospital

Metro South Health is seeking a dedicated Patient Travel Officer to join the Administration Services team at Beaudesert Hospital. This temporary part-time AO3 role (53.2 hours per fortnight) supports the delivery of the Patient Travel Subsidy Scheme (PTSS) and provides essential administrative support across a 24/7 rotating roster in a busy, varied and community-focused rural hospital environment.

Your new role:

In this role, you will provide efficient and confidential administrative support to ensure patients can access the Patient Travel Subsidy Scheme and receive timely, accurate assistance.

Key responsibilities include:

• Processing and assessing PTSS applications in line with departmental procedures and PTSS Guidelines.
• Ensuring accurate documentation, scanning, data entry and maintenance of PTIMS and other hospital systems.
• Assisting patients, clinicians and staff by providing clear information, guidance and high-quality administrative support.

About you:

You are an organised, patient-focused administration professional with strong communication skills and the ability to work effectively in a busy healthcare environment.

We are looking for someone who:

• Demonstrates strong knowledge of office procedures and experience delivering accurate, confidential administrative support.
• Communicates clearly and respectfully, adapting communication style to meet the needs of diverse patients and stakeholders.
• Builds positive client relationships, using problem-solving and negotiation skills to support patients experiencing stress or vulnerability.

Check out our quick tips and application essentials

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Beaudesert Hospital:

Beaudesert Hospital is a rural hospital in Queensland's Scenic Rim region with a rich history of healthcare that spans more than 120 years. We provide rural healthcare across a large geographic area south-west of Logan and the Gold Coast with patients who see us coming from Undullah in the north-west right down to the southern Queensland border. We offer services to adults and children, including 24-hour emergency care, maternity, mental, dental, allied health and outpatient clinics, minor surgery and palliative care.

We're a smaller hospital that offer hands-on training and support to our staff and students. As a secondary teaching hospital, we also have strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland. Our region is known for its scenery and rural charm and patients at the hospital receive care from our team, who are passionate about caring for their community.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.