Senior Program Manager, Change Delivery

• Key Leadership role at the RBA
• Impactful work that helps make a difference to the Australian people
• Enhance and support critical national infrastructure, essential to the Australian Economy

About the business
This is a unique opportunity for you to join the RBA's Payments Settlements department, which owns and operates RITS, Australia's real-time gross settlement system. This system moves around $290 billion between financial institutions each day and ultimately settles all non-cash payments in Australia. The RBA's role in maintaining safe, secure and reliable settlement systems is integral to the smooth functioning of the Australian economy.

About the role
We are seeking a strategic and results-driven leader to oversee the Payment Settlements (PS) Change Delivery section. In this pivotal role, you will be responsible for ensuring the reliability, security, and resilience of critical systems, including the Reserve Bank Information and Transfer System (RITS) and the Fast Settlement Service (FSS).

You will lead the PS Quality Assurance and Change Delivery functions, ensuring they deliver high-quality outcomes aligned with the department's objectives and expectations of senior stakeholders. Your ability to maintain operational excellence, drive continuous improvement and foster collaboration will be key to your success.

• Oversee the delivery of functional and technical testing services for the department.
• Manage change delivery services for PS systems, including release management and deployment of changes such as upgrades, patches and enhancements. Work with the Payments Operations Program (POP) to implement and embed an enhanced release management function.
• Define and implement a Testing and Change Delivery strategy, structure and associated frameworks and processes that meet the needs of the business.
• Ensure operational accountability in regard to people management, budget and processes. Lead, guide and develop individuals and teams to effectively achieve area outcomes.
• Contribute to the broader strategic direction and leadership of the area, sharing accountability with other leaders for overall performance of deliverables and outcomes to meet the current and future needs of the Bank.
• Manage internal and external relationships, communicating and collaborating effectively with key stakeholders to successfully deliver change.
• Contribute to the improvement of policies, systems and processes that enables the support of large and complex project activities.
• Identify and respond to issues, risks and opportunities, maintaining key controls and ensuring appropriate processes are in place.

About you

• Must have extensive experience (at least 5 years) as a senior manager leading teams to deliver Testing and Change Delivery functions in complex environments and with multiple streams of work. Preferably in banking or financial services institutions responsible for operating critical business services.
• Strong understanding of the area(s) under management, including expert knowledge of Testing and Change Delivery methodologies, frameworks, techniques and tools.
• Demonstrated ability to own responsibilities and coach managers in relation to day-to-day responsibilities, health, safety and holistic wellbeing support and needs.
• Demonstrated ability to effectively identify, manage and reduce risks and issues in complex technology environments ensuring the highest appropriate standards of reliability, resilience, and availability.
• Advanced experience in stakeholder management and representing the department across the Bank or similar organisation. Strong written and communication skills are essential.
• Advanced experience in managing resourcing, scheduling, reporting and the different stages of a project lifecycle.
• Knowledge of payment, settlement or banking systems would be highly advantageous.
• Experience establishing and embedding release management practices as part of a broader transformation program or working with agile practices would also be highly valued.

Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.