Senior Assessment Officer

1 week ago

Brisbane, Queensland, Australia Queensland Government Full time $90,000 - $120,000 per year

This position is based in Brisbane and flexible arrangements can be considered upon application, including working from home for up to two days per week and working remotely at a Regional QBCC office subject to availability.

Travel to the Brisbane office base may be required on occasion for training or other operational business needs and may involve travel outside of normal office hours and/or overnight accommodation.

Key Outcomes and Accountabilities

Ensure that the performance and effectiveness of QBCC's claims management under the Queensland Home Warranty Scheme (QHWS) is continually improved.

Investigate and assess claims of varying complexity in accordance with relevant legislation, policies, guidelines and procedures to accurately determine claim entitlements and approve related claim payments to delegated level.

Manage customer expectations through a communicating a knowledgeable understanding of the Resolution Services processes and procedures.

Contribute as required to the development and delivery of the Resolution Services Claims operations processes.

Please refer to the Position Desciption for further Key Outcomes and Accountabilities.

Candidate Attributes

Ability to apply, interpret, and provide advice of varying levels of complexity on legislation, policies and procedures in the context of claims under QHWS.

Demonstrate high-level investigative, analytical problem solving and decision-making skills, including prioritising, planning and organising an on-going caseload.

Demonstrate the skills and capability required to work effectively within the building, construction or insurance industries.

Demonstrate high-level skills in communicating, consulting, liaising and maintaining effective relationships with stakeholders.

Demonstrated ability to coach and support team members.

Desirable Requirements

Whilst not mandatory, previous claim experience in the building, construction or insurance industries would be highly regarded.

How to Apply

Please submit a current resume and a brief cover letter (maximum 2 pages) outlining how your skills, knowledge and experience compliment the Candidate Attributes.

Why join us?

We offer a range of benefits, including a generous 12.75% superannuation contribution with the option to salary sacrifice personal superannuation contributions, flexible work arrangements including but not limited to accruing flex time and working from home, access to generous leave entitlements, and learning opportunities available.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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