Triage and Assessment Clerk

Employment Type: Permanent Part Time

Location: Nepean Mental Health Centre

Position Classification: Administration Officer Level 3

Remuneration: $ $35.54 per hour

Hours Per Week: 16

Requisition ID: REQ614061

Application Close: 24/11/2025

With CORE Values of Collaboration, Openness, Respect and Empowerment

working with us will ensure your professional life is provided every opportunity to succeed

and develop in your chosen career role.

About Us

Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean, Blue Mountains, and Lithgow Region.

The Nepean Mental Health Centre provides inpatient care for people experiencing acute mental health issues through the short-stay Psychiatric Emergency Care Centre (PECC), the Acute Mental Health Unit, Mental Health High Dependency Unit, and Older Persons Mental Health Unit. We support our Patients by linking them to case managers for ongoing treatment and support within an environment appropriate to the person's needs.

Join a dynamic team at the forefront of mental health care. This vital administrative role supports the Mental Health Triage and Assessment Centre by delivering efficient, high-quality services in line with NSW Health and NBMLHD policies. You'll ensure accurate patient registration, manage key data for Private, Overseas, DVA, MVA, and Workers Compensation patients, and provide seamless communication support to clinical staff.

With a strong focus on exceptional customer service, you'll be the welcoming face for consumers, families, carers, visitors, and staff, while also offering clerical support across both the Triage and Mental Health Centre's. This is your opportunity to make a meaningful impact in a fast-paced, purpose-driven environment. Apply Now

Benefits available to eligible NBMLHD employees

• Opportunity for extra tax savings through Salary Packaging
• Novated Leasing
• Great education opportunities through Education Training Service which offers over 110 courses each year
• Access to our Employee Assistance Program (EAP) for staff and family members
• Fitness Passport

NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.

NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards.

For assistance with applying through the NSW Health Career Portal please click here.

What you will bring to the role

• Experience in a frontline customer service role and the ability to effectively use problem solving and negotiation skills
• Demonstrated good written and verbal communication skills as well as strong Interpersonal skills
• Demonstrated ability to work autonomously and in a multi-disciplinary team environment
• Demonstrated computer literacy including proficient keyboard and data entry skills
• Willingness and ability to work a 24 hour rotating roster with flexibility and able to work additional shifts as requested
• Ability to work under pressure in a busy and demanding environment
• Ability to work under pressure in a busy and demanding environment
• Understanding of and commitment to maintaining confidentiality

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.

Need more information?

1) Click here for the Position Description

2) Find out more about applying for this position

For role related queries or questions contact Stephanie Lee Thomson on