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Field Service Technician

16 hours ago

Melbourne, Victoria, Australia Fork Force Australia Full time

Field Service Technician – Fork Force Australia (Victoria)

About Fork Force Australia

Fork Force Australia is one of Australia's largest independent materials handling providers, offering a one-stop-shop for sales, hire, service and parts for new and used forklifts, stackers, reach trucks, pallet trucks, order pickers and telehandlers.

Our fast-growing and innovative business operates across six locations nationally, with more than 1,000 quality new and used forklifts for sale and a hire fleet approaching 4,000 units.

We are committed to providing a safe, supportive and professional working environment and offer genuine career pathways for technicians who want to grow with the business.

⸻

The opportunity

We are seeking an experienced and motivated Field Service Technician to join our Victorian service team.

This role is primarily customer-site based and is responsible for providing breakdown, service and repair support across our materials handling fleet. You will be a key representative of Fork Force Australia in the field and will play an important role in delivering high quality service to our customers.

This is an excellent opportunity to join a nationally recognised company with strong culture, technical support and real opportunities for career progression.

⸻

Key responsibilities


• Diagnose, fault find and repair mechanical, electrical and hydraulic faults on forklifts and materials handling equipment


• Carry out scheduled servicing, breakdown and repair work at customer sites


• Complete allocated jobs independently and within expected timeframes


• Accurately complete all job documentation, service reports and system entries on the day of service


• Communicate professionally with customers and internal teams


• Escalate complex or safety-related issues in accordance with company procedures


• Comply with all safety, site and company requirements


• Maintain company vehicle, tools and equipment in a safe and serviceable condition


• Attend work reliably, commence work on time and follow company absence and communication procedures

⸻

What you will need to succeed


• Mechanical, industrial or automotive trade experience (essential)


• Forklift or materials handling industry experience (preferred)


• Diesel and/or petrol engine experience


• Light or heavy vehicle mechanical experience


• Auto electrical experience (advantageous)


• Current manual driver's licence (essential)


• Forklift licence (preferred but not essential)


• Strong diagnostic and fault-finding skills


• Ability to work independently in a field service environment


• Good written and verbal communication skills


• Strong commitment to safe work practices


• Reliable attendance and punctuality


• A positive, can-do attitude


• Willingness to work overtime and a genuine desire to maximise earning potential

⸻

What you will get in return


• Employment with a growing, nationally recognised employer


• A supportive team environment and strong technical support network


• Genuine career development and progression opportunities


• Uniforms supplied and laundered