Service Administrator

1 day ago


Geraldton, Western Australia Cummins Talent Acquisition Full time $60,000 - $80,000 per year

In this role, you will make an impact in the following ways:

  • Act as a key liaison between customers, technicians, and internal teams to ensure timely and accurate parts fulfillment
  • Provide expert advice on parts identification, availability, compatibility, and alternatives using multiple systems and resources
  • Process customer orders, returns, and transactions with precision, ensuring compliance with company policies and financial controls
  • Maintain optimal inventory levels through proactive stock monitoring, cycle counts, and coordination with suppliers and warehouse staff
  • Support warehouse operations including receiving, shipping, labeling, and organizing parts to ensure efficient workflow and safety compliance
  • Mentor and train junior parts personnel, sharing technical knowledge and best practices to build team capability
  • Participate in continuous improvement initiatives, contributing ideas and leading small projects to enhance service delivery and operational efficiency
  • Identify opportunities to upsell complementary products and services, contributing to revenue growth and customer satisfaction
  • Ensure all customer interactions reflect Cummins' commitment to quality, integrity, and excellence


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